Sales - Account Mobility Consultant

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Ayvens is the leader in operational leasing in Luxembourg, Europe and worldwide. A service company whose main shareholder is the Societe Generale group, Ayvens places the customer at the heart of its organization. Our strength lies in our people: a team of 155 employees who have driven the company’s growth since 1985 with enthusiasm, commitment, and a strong team spirit. In Luxembourg, Ayvens stands out for its early commitment to Corporate Social Responsibility (CSR), having obtained the INDR label in 2011 and signed the Diversity Charter in 2013. We support private and SME customers with innovative, high-quality mobility solutions, driven by customer focus, collaboration, and performance. To strengthen our Commercial Department, we are looking for a: Internal Mobility Consultant / Account Manager (M/F) – 5+ years of relevant experience Your mission : As a Sales Internal Mobility Consultant, you take full ownership of a portfolio of Private and mainly SME customers. You act as a trusted advisor, managing the customer relationship end-to-end: from advisory and offer preparation to contract renewal and long-term retention. You combine strong account management skills with a pragmatic approach to business development, always focusing on quality, profitability and customer satisfaction. Responsibilities : Manage and grow a portfolio of Private and SME customers, acting as their main commercial contact Own the relationship from A to Z: needs analysis, consulting, offer presentation, negotiation and renewals Build long-term, trust-based relationships by providing tailored and value-added mobility solutions Drive portfolio performance via upselling, cross-selling and selective New Business opportunities Process qualified New Business leads in line with portfolio strategy Act with autonomy and accountability, ensuring risk management, margin control and compliance with policies Deliver a high and consistent quality of service and ensure timely, proactive customer follow-up Work closely with Sales Administration Support and other internal stakeholders Share your expertise, best practices and market insights, and contribute collectively to the achievement of team and business objectives Skills : Master’s degree with 5 years of experience in sales or account management Proven experience managing Private and/or SME customer portfolios Fluent in French and English; German and Luxembourgish are strong assets Strong customer focus and attention to service quality Comfortable in a changing environment and open to innovation Excellent communication and relationship skills Solution-oriented, resilient and reliable We offer you: A senior, hybrid role within a market-leading international company A collaborative, respectful and inclusive working environment Strong onboarding, training and development support Attractive compensation package, including: 13th-month salary, Group insurance, Meal vouchers, Additional leave and seniority benefits Flexible working hours Parking facilities Accessible easily by public transport, we have a car park. At Ayvens, we are committed to diversity and inclusion. All positions are open to people with disabilities. Why Ayvens? With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.