Sales Administrator

Job description

Salary: 25k per annum depending on experience Role type: Full Time Location: Office Based, Helston, Cornwall Reporting to: Sales Manager, GreenGen About GreenGen GreenGenUK is an award-winning, fast-growing renewable energy installer. Opening in 2011, we’ve helped thousands of customers throughout the Southwest reduce their carbon footprint and save money on their energy bills. Through our team of over 50 dedicated professionals, we offer impartial advice, bespoke renewable installations, and a complete design and installation package. Our team specialises in everything from solar panel arrays to heat pump systems. Whatever our customers need, our team can help. As we continue to grow, we are searching for passionate, committed individuals to join us in our mission to help our customers and drive the UK’s transition to renewable heating and power. In January 2025, we’re excited to announce that we’re joining forces with Hometree, further expanding our reach and impact in the renewable energy sector. If you’re ready to make an impact and enjoy a dynamic work environment, GreenGenUK is the place for you! The Role We are seeking a highly organised, enthusiastic and confident Sales Team Administrator to support our Sales Department from our Helston office. Working closely with the Sales Manager and wider sales team, you’ll take ownership of new customer enquiries, ensuring they are followed up promptly and efficiently. This is a customer-facing role with a strong outbound calling focus, including days where you may make 50+ calls to customers to arrange in-person site visits, follow up quotes and check in on enquiries. You’ll act as a key supporting point of contact for customers throughout the early stages of their journey, coordinating communication between the customer and the wider sales team and ensuring no opportunities are missed. You’ll also be responsible for keeping the CRM accurate and up to date and supporting the team with day-to-day coordination and administration. The role would suit someone who is confident speaking to customers, proactive, highly organised and comfortable working in a busy, target-driven sales environment, with an interest in contributing to a purpose-driven business in the renewable energy sector. Responsibilities: CRM Management: Log and manage new sales enquiries in our CRM system ( ). Customer Contact: Make initial contact with customers by phone and email to gather key information and arrange appointments. Quotation Support: Support the preparation and organisation of customer quotations. Opportunity Tracking: Track progress of live opportunities, ensuring notes and next steps are clearly recorded. Quotation Follow-Up: Follow up on sent quotations in line with agreed timelines. Administrative Support: Provide administrative support to the Sales Manager and wider sales team as required. Customer Communication: Maintain a professional and friendly approach to all customer communication. What we’re looking for: Experience: Previous experience in customer service, administration, or sales support is beneficial but not essential — full training will be provided. Communication Skills: Confident, polite, and professional communication style (phone and written). Organisational Skills: Strong organisational and time-management skills. Attention to Detail: Attention to detail when updating CRM records and managing multiple leads. Positive Attitude: Positive attitude and willingness to learn new systems and processes. Adaptability: Comfortable working in a fast-paced office environment. Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Sales Manager and Managing Director (45 mins) About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements 🏆 £85m+ Capital Raised - We’ve raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 🏆 5 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and installations energy services (Geowarmth, The Little Green Energy Company and IMS). 🏆 100k Homes Covered - We cover over one hundred thousand homes across the UK 🏆 250+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between