Sales Administrator – Maternity Cover 12 Months

Job description

The role of Sales Administrator is really important to us. You will be responsible for: Working closely with the UK, Northern Ireland and Republic of Ireland Account Management and Sales teams to support customer retention, commercial outcomes and operational excellence. Acting as a central point of coordination between Sales, Account Management, Finance, Operations and other business functions to investigate and resolve customer queries efficiently. Collaborating with internal stakeholders to ensure customer needs, commercial considerations and compliance requirements are balanced throughout the sales and post-sales process. Your key responsibilities day to day will be… Investigating commercial requests, validating supporting information and ensuring appropriate resolution in line with company policies. Administering contract amendments and other customer account changes, ensuring accuracy and compliance with internal procedures. Reviewing sales calls and customer interactions to investigate post-sale disputes, identify root causes and support dispute resolution activities. Maintaining accurate records of investigations, decisions and customer communications within relevant business systems. Liaising with internal departments to ensure customer queries and escalations are resolved within agreed service levels. Supporting reporting requirements by gathering, validating and analysing operational and financial data. The position is onsite in Crewe, Monday-Friday 08:30 - 17:00. You will report to the Team Leader for Sales Support Outstanding customer service abilities Build key stakeholder relationships Good understanding of CRM systems Key practices of extracting and reporting on data High level communicator (essential) Advanced organisational skills Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Drive your own learning Work calmly under pressure Experience in a sales admin or Telematics specific role preferred #LI-SC1 Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. For 35 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents. Our mission is to help businesses of all sizes adapt to market changes and take advantage of the opportunities that come with them. We differentiate ourselves by our ability to provide SMBs with fleet and connectivity products and services in a single solution, as well as customized solutions for enterprise-level businesses.