Sales Administrator – Order Management

Job description

Be the person customers and warehouses trust to get it right, every time. We're looking for a sharp, detail-obsessed order specialist to run the order lifecycle for a growing distribution business, working from home, with real ownership of your day. About the Role Our client is an established distribution business serving both business (B2B) and consumer (B2C) customers. As Sales Administrator, you'll be the operational link between customers and the sales, accounts and warehouse teams, making sure orders are entered correctly, dispatched on time and communicated clearly from start to finish. What You'll Do Process high volumes of B2B and B2C orders in NetSuite and third-party customer portals Track every order from entry to delivery, logging status updates and transaction/invoice numbers Work with the warehouse team on amendments, dispatch schedules and delivery tracking Keep a close eye on turnaround times, prioritising key customers Be the go-to contact for phone and email inquiries , resolving issues quickly and professionally Keep customer and transaction records accurate across internal systems and portals Support the team with ad hoc admin and operational projects once core orders are cleared What You'll Bring 2+ years in order processing, sales administration or customer operations, ideally across more than one sales channel A proven record of accurate, high-volume data entry under tight deadlines Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel) Excellent written and verbal communication, and a habit of double-checking your own work Strong prioritisation skills, and the self-discipline to work independently from home with a reliable, punctual start to each day Nice to Have Hands-on experience with NetSuite or a similar ERP Experience working in customer or supplier web portals What's In It For You Fully remote , work-from-home setup, full-time role Clear accountability and autonomy: you own your orders and your inbox Exposure to ERP-driven order management and cross-functional work with sales, accounts and logistics Opportunity to contribute to operational projects beyond day-to-day orders Ready to apply? If you take pride in getting the details right and keeping customers informed, we'd love to hear from you. Apply today with your latest CV and a short note on the busiest order environment you've worked in. Our team will be in touch with shortlisted candidates.