Sales Agent

Job description

##### *This is a remote position.* ## **Position Summary:** Whip is seeking a Sales & Customer Experience Agent to support customer interactions across our rental car platform with a strong focus on conversion, retention, and customer satisfaction. This role is ideal for someone who thrives in fast-paced environments, enjoys speaking with customers, and can confidently drive sales through Calls and SMS conversations. The ideal candidate is customer-focused, sales-oriented, and comfortable handling high-volume interactions while identifying opportunities to upsell and retain customers. ### **Essential Duties and Responsibilities (include, but are not limited to the following):** ### **Sales-Driven Customer Engagement** - Handle inbound and outbound Calls and SMS conversations with a sales-first mindset - Identify opportunities to convert leads, upsell services, and retain existing customers - Assist customers with rental inquiries, booking support, and account-related questions - Provide a professional and positive customer experience across every interaction - Support customers through issues or concerns while maintaining focus on retention and revenue opportunities ### **Operations & Customer Support** - Maintain accurate customer information and interaction notes within internal systems - Follow company SOPs and workflows to ensure smooth customer experiences - Coordinate with internal teams (claims, billing, fleet, etc.) to help resolve customer issues efficiently - Adapt quickly to operational changes and new processes in a startup environment ### **Qualifications Required:** - 2+ years of experience in customer-facing roles with a strong sales, retention, or customer service focus - Experience working in high-volume environments involving Calls and messaging - Strong communication and problem-solving skills - Comfortable using CRM systems, spreadsheets, and SMS platforms - Ability to multitask and stay organized in a fast-paced environment - Fluent or highly proficient in English ### **Skills and Abilities:** - A motivated and customer-focused sales professional - Strong communication skills with confidence speaking to customers over Calls and SMS - Someone who is proactive, adaptable, and results-oriented - Comfortable handling objections and identifying sales opportunities naturally - Calm under pressure with strong customer service instincts - Process-oriented but flexible enough for a fast-moving startup environment **Salary:** $8 - $10 USD per hour; depending on experience