Sales and Customer Support Specialist with German (maternity cover)

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We're driving toward the ultimate victory: a world without the fear of cancer. In 2019, Varian, a Siemens Healthineers company, created the Interventional Oncology (IO) business to address the growing opportunity to deliver another minimally invasive, local regional therapy with focus on Oncology. Varian is committed to driving innovation via treatment planning, guidance, and post-treatment verification with best-in-class hardware to deliver the solutions to drive adoption of these therapies. We acquired four companies to enter this market and are in the process of building the team and product portfolio to drive to a market leadership position. Do you enjoy providing excellent customer service and are interested in joining us in our fight against cancer? If the answer is yes, we are looking for a German speaking Sales and Customer Support Specialist for our Interventional Solutions Team, located in our Budapest, Hungary office. As a member of the team, you will be responding to our customer’s needs with a high degree of urgency, empathy, sensitivity, perseverance and accuracy. As a Sales and Customer Support Specialist your primary responsibilities will be: Processing orders ensuring the integrity of all customer data and accuracy of orders Ensuring the completion of customer’s orders, from receiving the order until the delivery, including resolving customer order and logistics related issues on an international level Assisting our customers and helping to resolve their inquiries effectively via email and phone in a professional, friendly and efficient manner Actively supporting the sales activity around the EMEA and APAC region Handling & resolving customer complaints Maintain account related information in the company designated CRM system such as new accounts, changing existing accounts with the support of the Master Data Team Actively working with different departments to sort out issues, including billing, logistics, sales or regulatory affairs teams in an international and multicultural environment Managing consignment stocks of various products Facilitating the invoicing process Coordinating service and maintenance requests Case management in our CRM system (SalesForce) Job Requirements: College/university degree At least 3 years of experience in customer support or in a similar position Fluency in English and German language is required Excellent customer service and problem solving and prioritization skills International shipping and logistics experience and knowledge of documentation and international customs requirements highly appreciated Can do attitude and solution-oriented mind-set Display attention to detail and accuracy Exceptional written and verbal communication skills Ability to work independently while being an excellent team player Proficient in utilizing business tools such as MS Office, Word, Excel and PowerPoint Experience with SAP or equivalent ERP software desired Experience with SalesForce or equivalent CRM software desired #LI-CORP #LI-Hybrid Who we are : We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work : When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Healthineers’ specific businesses, please visit our company page here . As an equal opportunity employer, we welcome applications from individuals with disabilities. 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To all recruitment agencies : Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.