Sales and Operations Manager, Franchise- EMEA

Job description

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. We are seeking an Operations Manager, Franchise – EMEA to support the continued growth and operational excellence of our franchise business across the region. Reporting to the Director of Franchise- this role will serve as a critical link between SKIMS HQ and our franchise partners, ensuring that SKIMS' operational standards are clearly defined, effectively communicated, and consistently executed across all franchise locations. A key priority for this role will be the creation, implementation, and ongoing management of a comprehensive Franchise Operations Playbook, establishing clear operational procedures and standards for both new store openings and ongoing store operations. This individual will be highly organized, commercially minded, and operationally rigorous, with the ability to translate SKIMS' global standards into clear, scalable processes that franchise partners can successfully execute. They will be a natural relationship builder who is equally comfortable partnering with internal teams and holding external partners accountable to brand and operational expectations.