Sales and Retention Advisor - (On-site) Dundrum Business Park

Job description

Your mission Award-Winning Contact Centre | On-Site | OTE €34,000 Join FMI’s award-winning Contact Centre team and build your career in customer service and sales. We are looking for confident, customer-focused people who can build rapport, understand customer needs and recommend the right solutions in a regulated and compliant manner. You will support new and existing customers by phone while working towards service, quality, compliance and sales targets. This is a fully on-site role and is not available on a remote or hybrid basis. What We Offer Base salary of €29,432pa OTE of approximately €34,000pa Weekly pay Monthly commission and performance incentives Full training, coaching and ongoing development Supportive, high-performing team environment Hours and Roster 40 hours per week Predominantly Monday to Friday One Saturday per month, with a day off during the week Shifts rostered between: Monday–Friday: 8.00am–8.00pm Saturday: 9.00am–5.30pm Your profile What You Will Do Handle inbound & outbound calls with new and existing customers Make every interaction one customers remember for the right reasons Spot the right moments to recommend products that genuinely help Hit your targets across service, quality, compliance, and sales Keep every conversation compliant and above board Follow call guides while keeping every conversation genuine and engaging Turn objections into conversations, and stay cool under pressure What You Will Bring A confident and engaging telephone manner. Strong communication and active listening skills. A genuine passion for helping customers. A positive, resilient and target-focused attitude. The ability to build rapport and trust quickly. Basic IT skills + confidence learning new systems Contact centre or sales experience is a bonus, not a must — full training provided Ready to develop your skills and increase your earning potential? Apply today and join FMI. INDHP Why us? At FMI, people are at the centre of how we operate. We believe in treating employees with respect, providing clear communication, and creating an environment where individuals feel supported and valued in their work. We invest in our teams through structured training, ongoing development, and opportunities to build skills that are transferable across roles and campaigns. Many of our employees grow within the business, moving into new roles or taking on additional responsibility over time. FMI promotes an inclusive and collaborative culture where diversity is respected, teamwork is encouraged, and effort is recognised. If you are looking to build your career with a business that values professionalism, development, and long-term relationships, FMI is a place where you can do that.