Sales and Service Operation Specialist

Job description

Coordinate and manage sales, service and operational administration activities for the Robotics Division in Türkiye, ensuring efficient support to business operations. Prepare and submit technical and commercial proposals for robot configurations and direct sales, collaborating with overseas production teams. Localize Stäubli robots in Türkiye, manage service requests, and oversee spare parts processes. Coordinate operations with international production units and manage critical stock and consignment stocks. Fulfill orders for robots and spare parts, ensuring timely shipment and invoicing. Create and manage quotations, records, sales and service orders in SAP and CRM systems to meet robot, spare parts and service demands. Manage service requests, including feasibility studies, installations, training, field services, preventive maintenance and warranty services. Support the team for service and application training requests and maintain related records in the CRM system. Support robot and service sales activities, including marketing communication and related administrative processes. Prepare quotations for workshop and field service activities and ensure invoicing of chargeable services to customers. Follow up open orders and invoicing activities, proactively coordinating with the relevant functions to resolve issues or delays. Manage and support intercompany activities with other Stäubli entities, including orders, services and related invoicing flows. Review, control and approve division-related invoices and coordinate timely submission to the Finance Department. Support cross-functional coordination between Sales, Service, Finance, Logistics and international teams to related operations. Provide remote administrative and operational support, when required, to other Units within the South West Europe Region, performing such activities from the employee's regular place of work in Türkiye. Support regional activities and cross-country processes related to Sales Administration, Service Administration, order management, quotations, SAP/CRM activities and other operational requirements, according to business needs and regional priorities. Collaborate with colleagues across the South West Europe Region to promote process consistency, workload sharing and operational continuity across Units. Bachelor's degree in Engineering, Business Administration or a related field. Minimum 2 years of experience working with ERP and CRM platforms; SAP knowledge is a plus. Fluent English communication skills, both written and spoken, are mandatory. The role requires regular interaction with international managers, colleagues, production units and other Units within the South West Europe Region. Residing on the Asian side of Istanbul. Strong coordination, planning and communication skills. Well-organized, detail-oriented and self-motivated. Ability to manage multiple tasks, priorities and activities for different internal stakeholders simultaneously. Ability to work effectively in an international and regional environment , including remote collaboration with other countries and Units. Proficiency in MS Office applications. Good understanding of sales, service and operational processes. Experience in import and logistics operations is considered an advantage. For male candidates, military service must be completed. Thank you for your interest in Stäubli. Daha yüksek verimlilik için yenilikçi çözümler | Stäubli | Stäubli is a global industrial and mechatronic solution provider with four dedicated Divisions: Electrical Connectors, Fluid Connectors, Robotics and Textile, serving customers who aim to increase their productivity in many industrial sectors. Stäubli currently operates in 28 countries, with agents in 50 countries on four continents. Its global workforce of 6,000 shares a commitment to partnering with customers in nearly every industry to provide comprehensive solutions with long-term support. Originally founded in 1892 as a small workshop in Horgen/Zurich, Switzerland, today Stäubli is an international Group headquartered in Pfäffikon, Switzerland. Stäubli Group is committed to protecting candidates’ personal data. For this reason, we kindly ask all applicants to submit their applications exclusively through our secure online system, and not via email or postal mail.