Sales Assistant – Client Relations

Job description

Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused **Sales Assistant – Client Relations** to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development. A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients. This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field. This is afull-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office. Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications. ### Responsibilities **Client Outreach & Appointment Setting** - Make daily outbound calls to current, dormant, less-active, and prospective clients - Reconnect with established clients and help identify opportunities for future appointments - Schedule appointments and support consistent client follow-up - Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals - Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges - Take ownership of follow-up and help ensure opportunities do not fall through the cracks **Client Relations** - Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence - Provide follow-up regarding appointments, order status, promotions, and delivery scheduling - Help maintain regular communication with a broad and established client base - Build rapport with clients and represent Tom James in a polished, professional manner **Sales & Field Support** - Assist with appointment preparation and post-appointment follow-up - Accompany the Sales Professional on selected client visits as needed - Help coordinate client meetings and scheduling - Pick up and deliver client items as requested - Represent Tom James professionally when interacting with clients in the field **Office Support** - Deliver garments to and from the tailor - Complete bank deposits as needed - Maintain accurate client and activity information - Assist with other office and sales-support responsibilities as needed ### Qualifications and Attributes #### **Qualifications** - Comfortable making outbound calls and initiating conversations with clients - Strong phone presence and professional communication skills - Able to work independently, prioritize responsibilities, and follow through without close supervision - Strong organizational skills and attention to detail - Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional - Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn - Able to quickly learn and use new technology and proprietary computer systems - Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred - Valid driver's license required - Ability to bend and lift up to 30 lbs. #### **The Person Who Will Thrive in This Role** You may be a strong fit if you are someone who: - Is naturally proactive rather than waiting to be told what to do - Enjoys talking with people and building professional relationships - Is comfortable making a high volume of outbound calls - Can work independently and stay productive when working on your own - Knows when to take initiative and when to ask questions - Is persistent and comfortable following up - Communicates clearly and keeps others informed - Can manage multiple priorities and keep details organized - Takes pride in helping a successful sales professional grow and serve his client base This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office. Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.