Sales Associate

Location: New York, NY | Reports to: Studio Manager | Part Time

Hourly Rate: $19.50

The Sales Associate plays a vital role in delivering a welcoming and memorable experience for every Studs customer. As the first point of contact, you’ll bring energy, product knowledge, and service excellence to every interaction — helping customers feel confident, informed, and excited about their time in the Studio.

This is a hands-on, customer-facing role ideal for someone who thrives in a fast-paced environment, loves working with people, and is excited to grow their retail and service skills. You’ll contribute to team goals, support operational tasks, and help create a Studio environment that reflects our brand and values.

Key Responsibilities:

Sales & Studio Support

• Contributes to sales and service goals by delivering an exceptional customer experience on the floor
• Welcomes and educates customers about the Studs experience, products, and piercing services
• Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service

Studio Operations

• Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks
• Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed
• Supports upkeep of the Studio environment in line with visual and brand standards

Team Culture & Values

• Follows company policies and procedures and asks for help when unsure
• Treats teammates and customers with professionalism, consistency, and care
• Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment
• Open to feedback and eager to grow through collaboration and support

Requirements:

• Prior retail or customer-facing experience preferred but not required
• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
• Must have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time away
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all safety protocols
• Brings energy, curiosity, and a willingness to learn in a fast-paced team environment
• Receives feedback openly and contributes to a supportive, inclusive team culture

Benefits & Perks

• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)