Sales Associate

Job description

Born in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit. Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited. If these are values you share, we would love you to join our team. As a Sales Associate you will be dynamic, using your product knowledge and storytelling to customise each experience, and to nurture long lasting relationships with your customer. You will be open to learning and developing yourself as you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy. *The successful candidate:* *You will always be customer focused:* - You will create a welcoming and fun environment for your customers and team. - You will be committed to delivering an engaging, dynamic and memorable customer experience in your store. - You will develop and maintain key customer relationships using instore CRM tools to support you. - You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers. *You will drive performance:* - You will be curious about the business and willing to share your ideas. - You will have a competitive spirit and a strong desire to succeed. - You will deliver operational excellence showing respect and consideration for people, product and your environment. *You will care about people and the planet:* - You will embody our Values in all you do by being honest, dynamic, and community spirited. - You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others. - You will feel inspired to work for a B Corp business, incorporating environmentally and socially responsible practices into your work. *Skills and experience:* - Experience working in a customer focused environment - Demonstrated sales abilities - Exceptional communication and interpersonal skills - Demonstrates initiative - Ability to follow direction *Benefits and perks:* - Significant weekly commission - Generous seasonal merchandise allowance - Additional generous incentives - Career development and advancement opportunities - High profile luxury store environment