Sales Associate - Bicester Village Outlet

Job description

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE We are hiring a Sales Associate to join our team at Bicester Village on a permanent basis. As a brand ambassador for Burberry, you will create exceptional customer experiences, build meaningful client relationships and contribute to the continued success of the store. Combining luxury retail expertise with a customer-first mindset, you will bring our products and heritage to life while supporting commercial performance. This is an exciting opportunity to play a key role in delivering the Burberry Experience and driving long-term client engagement. RESPONSIBILITIES Achieve and strive to exceed individual and store sales targets while supporting key retail growth initiatives. Deliver the Burberry Experience through every customer interaction, creating memorable and personalised experiences. Build and maintain strong relationships with new and existing clients to drive customer loyalty and repeat business. Demonstrate expert product knowledge and provide tailored recommendations that meet customer needs. Support the success of all product categories by identifying opportunities to maximise sales and client engagement. Contribute to operational excellence by following store processes, maintaining presentation standards and supporting team objectives. PERSONAL PROFILE Previous experience within luxury retail or a premium customer-facing environment. Strong sales and clientelling skills with a passion for delivering exceptional service. Excellent communication and relationship-building abilities. Additional language skills are highly valued and will support an international customer base. A collaborative approach with the ability to work effectively as part of a team.Proactive, organised and adaptable in a fast-paced retail environment. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.