Sales Associate, Part-Time - London Chatham Place Outlet

Job description

INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE We are hiring a Sales Associate to join our team at the Chatham Place Outlet on a flexible 16-hour-per-week contract, with shifts available Monday through Sunday. This role plays an important part in delivering exceptional customer experiences that reflect Burberry's heritage, craftsmanship and commitment to luxury service. Working closely with the wider store team, you will help create a welcoming environment, support store operations and contribute to achieving commercial goals. This is an opportunity to represent an iconic British brand while developing your retail expertise in a collaborative and dynamic setting. RESPONSIBILITIES Deliver a personalised and elevated customer experience throughout every interaction. Build meaningful customer relationships that encourage loyalty and repeat visits. Support the achievement of individual and store performance objectives. Maintain excellent visual merchandising and presentation standards across the store. Assist with stock management, replenishment and inventory activities. Contribute to a positive and collaborative team environment while supporting daily operations. PERSONAL PROFILE Passion for delivering outstanding customer service and creating memorable experiences. Strong communication skills with the ability to engage confidently with a diverse customer base. Ability to work flexibly across Monday to Sunday trading hours. Reliable and organised approach to managing day-to-day responsibilities. Positive team-oriented mindset with a willingness to learn and grow. Previous retail or customer-facing experience is beneficial but not essential. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.