Sales Associate (Sur La Table)

Job description

With over 58 stores and the largest avocational cooking program in the US, **Sur La Table** offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. **Position Overview** As a **Sales Associate**at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a **#bestincenter** customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge. **Key Responsibilities** **Customer Experience & Brand Representation** · Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty · Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources. · Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture **Sales & Business Performance** · Maximize selling opportunities by identifying customer needs and offering relevant solutions. · Promote add-on sales and support events that grow store traffic and customer engagement. · Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates. **Team Engagement & Store Support** · Collaborate with team members to maintain a positive, inclusive, and high-performing store culture · Support onboarding of new associates by sharing product knowledge and best practices **Operations & Compliance** · Accurately and efficiently process transactions including sales, returns, and price checks using the POS system. · Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards. · Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests). · Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. **Physical Requirements** · Ability to communicate verbally and work cooperatively with associates and customers · Ability to remain standing for up to 4 hours at a time · Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor · Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor. · Ability to lift and/or move merchandise weighing up to 50 lbs. · Ability to ascend/descend ladders to retrieve and/or move merchandise · Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work · Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs. · Regular and predictable attendance **Qualifications & Experience** · Must be 18 years of age or older at the time of employment. · 1 year of retail sales experience preferred. · Excellent communication, problem-solving, and decision-making abilities. · Passion for community engagement and providing exceptional customer experiences. · Proficiency in Microsoft Office and retail management systems preferred.