Sales BackOffice Associate

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. Responsibilities and Expectations SuperUser Support: • Assist in the activation of accounts and products, following established procedures. • Aid in setting up email domains, ordering numbers, and other activities to support account activation. • Assist in configuring free trial and test senders for accounts. • Support the creation and management of user accounts, under supervision. • Assist with setup and maintenance of billing addresses. • Learn to implement Automatic Price features on the account level. • Support price changes and route updates for accounts. Company Initiatives Support: • Assist in reviewing sender costs (e.g., Viber, WhatsApp) in collaboration with Customer Owners. • Aid in implementing Automatic Price Update features for customers under guidance. • Support other ongoing company initiatives as assigned. Operational Tasks: • Assist in operational workload to support Customer-facing organization (e.g., bulk updating prices in CPQ SF). • Learn to evaluate internal processes and identify areas for improvement under supervision. • Assist in suggesting process adjustments to optimize operational work. Partnership Assistance: • Support Partnership teams in the process of creating new customers in Salesforce and setting up accounts in Super User. • Learn to facilitate the smooth onboarding process for new accounts. What makes you a strong fit Experience in customer service or client-facing support roles Time management and ability to prioritize multiple requests Comfortable communicating with customers in writing and live interactions Curious, detail-oriented, and eager to learn from data Team player with a proactive mindset Internal client service mindset — you treat colleagues' requests with the same care as external customers English proficiency (written and spoken) for daily use in a global environment Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process .