Sales & Booking Specialist (U.S./Canada/UK background is required)

Job description

- Handle inbound calls and inquiries from prospective and existing customers. - Respond professionally and promptly to customer questions regarding services, pricing, availability, and next steps. - Understand customer needs and recommend appropriate services. - Clearly communicate the company's services, pricing, benefits, and value proposition. - Build rapport with customers and create a positive sales experience. - Convert qualified leads and inquiries into booked service appointments. - Proactively guide customers through the booking process. - Identify customer needs, concerns, and potential objections. - Handle objections confidently and work toward closing pending opportunities. - Follow up with leads who have not yet booked. - Identify appropriate upselling and cross-selling opportunities. - Maximize opportunities to increase customer value while maintaining a customer-focused approach. - Maintain strong customer satisfaction throughout the sales process. - Coordinate service appointments with internal teams and ensure accurate scheduling. - Confirm appointments and communicate relevant information to customers and internal teams. - Maintain accurate records of customer interactions, leads, bookings, and follow-ups. - Keep the sales pipeline organized and up to date. - Monitor pending opportunities and proactively follow up to move leads toward booking. - Ensure no qualified lead or customer inquiry is left without appropriate follow-up. - Consistently meet or exceed individual weekly and monthly sales and booking targets. - Maintain strong call-to-booking conversion rates. - Track and manage assigned leads and opportunities. - Monitor individual performance metrics and identify opportunities for improvement. - Contribute to customer retention and repeat business through professional and effective communication.