Sales Call Center Agent

Job description

As an Operations Center – Sales Agent, you'll be the first point of contact for customers shopping for their next vehicle. Your role is to build relationships, answer questions, uncover customer needs, and guide shoppers through the buying journey while scheduling appointments with our dealership sales teams. This is more than a traditional BDC role. Our Sales Agents leverage AI-assisted technology, CRM tools, and modern communication platforms to deliver a best-in-class customer experience while helping customers find the right vehicle. What You'll Do Engage customers shopping for a vehicle through internet, phone, and digital inquiries. Respond quickly to new leads using phone, text, email, and AI-assisted messaging. Build rapport and identify each customer's vehicle needs, budget, and purchase timeline. Provide product information and answer customer questions. Schedule showroom appointments with dealership sales teams. Follow up with customers throughout their shopping journey to increase appointment show rates. Accurately document all customer interactions in the CRM. Consistently achieve productivity, appointment, and customer experience goals. Who We're Looking For Successful Sales Agents are: Customer-focused with a passion for sales Competitive and goal-oriented Excellent communicators who enjoy building relationships Comfortable working in a fast-paced environment Organized and detail-oriented Coachable and eager to learn Motivated by performance-based incentives Ideal Experience We welcome candidates with backgrounds in: Automotive BDC Automotive Sales Inside Sales Call Centers Retail Sales Customer Service Hospitality Wireless Sales Banking & Financial Services Appointment Setting Automotive experience is a plus—but not required. We provide comprehensive training through our Operations Academy. Compensation Competitive hourly base pay Monthly performance incentives Top performers have significant earning potential Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.