Sales Commission Executive

Job description

Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre. We are looking for a Sales Commission Analyst (Enterprise) to administer Enterprise sales compensation programs, ensuring accurate and timely commission processing, maintaining governance and compliance standards, and delivering an excellent experience for our sales stakeholders. Make an Impact by: 1. Sales Commission Administration Administer Enterprise sales commission programs and ensure accurate, complete, and timely commission processing. Execute monthly, quarterly, and annual commission payout cycles in accordance with approved compensation plans. Ensure commission calculations comply with business policies, governance requirements, and internal controls. Support commission processing across multiple Enterprise sales segments. 2. Commission Validation & Controls Perform commission validations, reconciliations, and exception reviews. Verify source data, commission calculations, eligibility criteria, approvals, and payout outputs before processing. Review and resolve commission discrepancies to ensure payout accuracy. Maintain strong operational controls throughout the commission process. 3. Commission Claims, Enquiries & Adjustments Manage commission claims, manual adjustments, disputes, and stakeholder enquiries. Review supporting documentation and ensure approved adjustments are accurately processed. Communicate commission outcomes and resolutions to relevant stakeholders. Maintain complete records for all commission-related activities. 4. Investigation, Reporting & Continuous Improvement Investigate commission discrepancies and identify root causes. Support monthly, quarterly, and annual commission closing activities. Prepare commission reports, reconciliations, and management information. Identify opportunities to improve commission processes, reporting, controls, and operational efficiency. Support system enhancements, automation initiatives, testing activities, and process transformation projects. 5. Stakeholder Management & Service Delivery Serve as the primary point of contact for commission-related enquiries. Partner with Sales, Business Planning, Finance, Human Resources, Operations, and Technology teams to resolve commission issues. Provide advisory support on commission processes, policies, and governance requirements. Deliver high-quality service while meeting agreed turnaround times and service levels. Skills for Success Bachelor's Degree in Finance, Accounting, Business, Economics, Information Systems, or a related discipline. Experience in Sales Compensation, Incentive Compensation, Finance Operations, Revenue Operations, or a related function. Advanced Microsoft Excel skills, including PivotTables, XLOOKUP, Power Query, and data validation. Experience with commission calculations, reconciliations, reporting, and data analysis. Familiarity with CRM systems, SAP, enterprise databases, or commission management platforms is advantageous. Exposure to workflow automation tools such as Power Automate or Power Apps is an added advantage. Strong analytical, problem-solving, and investigation skills. Excellent attention to detail with a high level of accuracy. Strong stakeholder management and communication skills. Ability to manage multiple priorities and work effectively within tight deadlines. Understanding of sales commission methodologies, governance requirements, and audit controls. A continuous improvement mindset with the ability to identify process enhancement opportunities. Your Career Growth Starts Here. Apply Now!