Sales Concierge

Job description

## **About Atomic** Atomic is a venture studio and venture capital firm that builds and scales companies from the ground up. We partner with exceptional founders to launch transformative businesses across industries including AI, fintech, healthcare, consumer, enterprise software, and more. We've launched and scaled more than 20 companies including Hims & Hers, Exowatt, Replicant, Found, Golden Child, and Homebound. ## **About Us** Intellica is the sales concierge that chats with your customers via iMessage. Real humans recovering carts, building relationships, and lifting revenue the same day you go live. We deliver a 10% revenue lift, 50% reply rates, and 10× abandoned cart recovery for Shopify DTC brands doing $10M+ ARR. Install in one meeting, zero lift from your team. ## **About the role** We're seeking a motivated and charismatic sales rep to join our team and play a pivotal role in engaging and closing retail sales leads. This is an opportunity to help us launch and grow a cutting-edge e-commerce AI company while mastering the art of conversational sales and relationship building. You'll play a key role in re-engaging customers, driving sales conversions, and helping our eCommerce brands recover lost revenue. This role offers real growth potential - you'll be joining early and have the opportunity to grow with the company as we scale. This isn't a traditional sales role - and it's not pure support either. Day to day, you'll be navigating a mix of customer conversations that range from closing a sale to resolving a question to just making someone feel taken care of. The common thread is good judgment: knowing when to push, when to listen, and how to represent a brand with care and precision in every message you send. **Requirements** - Flexible work schedule with required weekend coverage - Able to sit and view a computer screen for extended periods of time - Strong written and verbal communication skills - Comfortable working with software tools and platforms; some technical or product experience is required ## **What you'll do** - Engage customer leads through conversations that build brand and drive purchases - Navigate a blend of sales, support, and general customer care - reading each situation and responding with the right tone and approach - Proactively raise issues, flag edge cases, and surface process gaps to help improve internal workflows - Identify gaps in our internal processes and help implement improvements - Maintain internal documentation alongside your teammates, ensuring information shared across teams is accurate and up to date - Collaborate with the product team to address improvement opportunities within the platform. - Continue to raise the bar on sales, conversation conversions, and speed of execution - Adopt new technologies quickly and become proficient in executing with them ## **Who you are** - 2+ years of experience in retail sales, customer engagement, or related customer-facing roles, preferably in luxury or high-touch retail environments - You don't need a playbook for every situation - you use common sense, read the room, and know how to handle customers with warmth and professionalism, whether you're driving a purchase or resolving an issue - Motivated, organized, and capable of working independently while meeting goals - Exceptional communication and interpersonal skills - A sharp eye for edge cases and the ability to raise issues clearly and constructively - Curious and passionate about continuous learning, with a proactive approach to acquiring knowledge about products, industry trends, and customer needs - Proven ability to thrive in team-based environments and collaborate effectively - Highly organized and detail-oriented, with a customer-first mindset - Adaptable, coachable, and eager to grow in a fast-paced, ever-changing environment - someone who thrives on ambiguity and rises with the company - Analytical and closely attuned to the metrics of the business We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. ----- Atomic is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Please review our [CCPA policies](https://www.atomic.vc/job-applicant-privacy) here.