Sales Consultant (car rental)

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 12-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since. Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence. ### What you’ll do 1. **Lead Development & Customer Communication** 1.1 Proactively follow up incoming social media leads and reach out to customers via cold calls and messages. 1.2 Conduct product introduction, answer customer inquiries about electric two-wheelers sales and pickup truck rental solutions. 1.3 Accurately capture customer demands, budget and usage scenarios, provide tailored vehicle rental and sales proposals. 1.4 Maintain high-quality daily communication with potential customers to improve lead conversion rate. 2. **Product Sales & Order Closing**2.1 Track order progress, follow up payment collection, ensure smooth order closure. 3. **Vehicle Delivery & Handover Management**3.1 Arrange vehicle inspection, pre-delivery preparation before handover. 3.2Complete formal vehicle delivery procedures, including document checking, vehicle function demonstration, usage guidance and signing handover forms. 4. **Key Account Development & Maintenance** 4.1 Develop local corporate clients, fleet users, logistics merchants and institutional customers for vehicle sales and long-term rental cooperation. 4.2 Establish stable long-term cooperative relationships with key clients, conduct regular return visits, tap repurchase and renewal rental demands. 4.3 Collect corporate customer feedback, assist in optimizing business cooperation solutions. 5. **Daily Sales Operation & Data Management**5.1Complete daily sales report, lead follow-up record, customer file sorting and performance data statistics.| 5.2Assist in formulating personalized sales promotion plans according to market changes and customer characteristics. 6. **After-sales Follow-up & Customer Retention**6.1 Conduct post-delivery customer return visits, solve customer’s daily usage problems and basic after-sales consultation. 6.2 Timely feedback customer complaints, vehicle quality problems and service optimization suggestions to the internal team. 7. **Brand Promotion & Business Support**|7.1 Cooperate with the team to complete online/offline promotion activities, exhibition reception and business expansion tasks as required. ### What you will need - Bachelor's degree or above - Hold a valid drivers license and can drive a manual car - Basic knowledge of cars, experience in used car inspection is a plus - Previous experience in car rental and sales - Able to work effectively in a team, and comfortable liaising with people across all levels - Language requirement: English and Chinese is a plus