Sales Consultant, Residential Direct

Job description

**About Waterworks** When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. **What We Provide** What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. **The role:** Are you a relationship-driven sales professional with a proactive mindset - someone who thrives on uncovering new opportunities, opening doors, and building business where it doesn’t yet exist? Do you enjoy guiding clients through complex decisions while proactively expanding your reach beyond traditional showroom walls? As a **Sales Consultant, Direct Residential**, you will manage inbound sales inquiries while pursuing new business in markets without physical showroom presence. This role is designed for a proactive seller who takes ownership of growth, seeks out opportunities, and builds long-term relationships through thoughtful, consultative selling. You will serve as a trusted advisor to interior designers, architects, builders, homeowners, and trade partners—delivering tailored solutions, exceptional service, and consistent revenue growth. As a brand ambassador, you’ll embody our core values of leadership, entrepreneurial spirit, and fearless sales execution. With a passion for the Waterworks brand, you’ll confidently execute strategies that place the customer at the center of every interaction. ### Responsibilities - Consistently exceed sales and market‑growth targets by driving new revenue opportunities - Act as the first point of contact for inbound client inquiries through a remote phone queue system - Aggressively prospect, pursue, and secure new business via outbound outreach, networking, and targeted market penetration - Develop and expand a strong pipeline of interior designers, architects, builders, homeowners, plumbers, and contractors - Own, manage, and grow a personal book of business, with full accountability for net‑new revenue, market share expansion, and repeat business - Guide prospects through the full Waterworks portfolio, providing expert product knowledge, solutions, and design recommendations - Create strategic proposals, deliver timely and accurate quotes, follow up with discipline, and close deals with confidence - Partner with a Client Support Specialist to ensure a seamless, premium post‑sale experience - Travel frequently to emerging and underserved markets to open accounts, strengthen relationships, and drive brand visibility - Maintain rigorous CRM documentation, pipeline hygiene, and precise forecasting - Serve as a brand ambassador, representing Waterworks with professionalism, confidence, and a growth mindset - Engage actively in industry and showroom events, including networking forums, CEUs, and client engagements - Participate in additional sales‑driving initiatives as needed to expand market share - Other duties and accountabilities as assigned ### Requirements - 3+ years of outside or inside sales, business development, or territory growth experience, ideally within luxury, premium, or design‑driven industries - Demonstrated success in hunting, prospecting, and winning new business - A proven track record of meeting or exceeding sales quotas in competitive markets - Exceptional verbal and written communication skills - Digitally savvy and comfortable with modern prospecting tools - Ability to actively listen, uncover client needs, and translate opportunities into closed sales - Strong persuasion, negotiation, and influence skills - Self‑motivated, high‑energy, and disciplined, capable of managing multiple opportunities simultaneously - Passionate about driving results and building meaningful client relationships - Proficiency in Microsoft Office; experience with CRM systems and sales tracking tools - Plumbing, tile, or design industry experience a plus - Up to 40% travel required