Sales Coordinator

Job description

Job Purpose To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities. Key Responsibilities · Receive and coordinate customer enquiries through phone, email, and other channels. · Prepare quotations, proforma invoices, sales orders, and related sales documentation. · Follow up quotations and customer enquiries to support sales conversion. · Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing. · Maintain accurate customer and sales records. · Monitor order status, deliveries, and customer commitments. · Prepare sales reports, customer follow-up reports, and other management reports. · Support the sales team in preparing presentations, tenders, and commercial documents. · Coordinate customer meetings, site visits, demonstrations, and appointments. · Handle customer complaints and ensure they are directed to the appropriate department. · Maintain proper filing of sales correspondence and documentation. · Support marketing activities and customer relationship management. Knowledge & Experience · Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field. · 2–4 years of experience in sales coordination, administration, or a related role. · Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage. · Good computer skills, particularly Microsoft Excel and Word. · Strong communication and customer-service skills. · Good organizational and follow-up abilities.