Sales Coordinator

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Coordinator based in Brazil.** We are looking for a detail-oriented and proactive Sales Coordinator to support international sales teams and ensure smooth, efficient sales operations across the Latin American region. In this role, you will provide essential pre-sales and post-sales administrative support, helping sales professionals manage customer accounts, pricing requests, orders, and internal processes. You will collaborate with cross-functional teams, including Finance, Order Management, Business Applications, and Global Support, to resolve issues and maintain accurate sales records. Your work will contribute to operational efficiency, compliance, and a seamless customer experience throughout the sales cycle. This opportunity is ideal for an organized professional who enjoys working with CRM systems, coordinating multiple priorities, and building strong relationships in a collaborative, global environment. You will also have opportunities to expand your product knowledge, develop your sales operations expertise, and contribute to business growth and customer retention. ### Accountabilities: - **Provide pre-sales operational support:** Create new customer accounts, assist with special pricing requests, calculate buyback and co-term requests, respond to sales inquiries, and direct requests to the appropriate teams. - **Manage internal sales support requests:** Monitor and process internal help desk queues, respond to administrative inquiries, and ensure sales teams receive timely and effective assistance. - **Coordinate post-sales activities:** Support global sales teams with daily administrative tasks, including account maintenance, order management, product upgrades, and contract term extensions. - **Maintain CRM data accuracy:** Update and manage customer accounts and contact information in Salesforce, ensuring records remain accurate, complete, and compliant with internal data standards. - **Collaborate across departments:** Work closely with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues and streamline sales processes. - **Oversee order processing and approvals:** Investigate order discrepancies, ensure correct order assignments, manage NetSuite account and order approvals, and maintain established service-level agreement (SLA) standards. - **Support licensing compliance:** Coordinate internal communications related to license compliance and help ensure sales activities follow applicable policies and procedures. - **Maintain product and systems knowledge:** Participate in training sessions and stay up to date on products, services, CRM platforms, internal tools, marketing materials, and product positioning. - **Contribute to sales team effectiveness:** Promote collaboration, information sharing, and a customer-focused approach that supports new business development, renewals, and account growth. - **Protect confidential information:** Follow security and privacy policies to safeguard company information and customer data. - **Support departmental initiatives:** Participate in projects and other operational activities as assigned by management to improve processes and overall team performance. ## Requirements: - **Sales and administrative experience:** Previous experience in sales is preferred. Experience as a Sales Coordinator or in a similar administrative support position is a strong advantage. - **CRM and business systems proficiency:** Hands-on experience with Salesforce CRM and NetSuite is required to manage customer records, process orders, and support sales operations. - **Microsoft Excel skills:** Proficiency in Excel and the ability to handle data, maintain records, and support administrative reporting accurately. - **Customer relationship management:** Strong customer engagement and relationship-building skills, with the ability to communicate professionally and provide responsive support to internal and external stakeholders. - **Communication skills:** Excellent written and verbal communication skills, including the ability to handle inquiries, coordinate information across departments, and resolve issues effectively. - **Organizational abilities:** Strong attention to detail, time management, and prioritization skills, with the ability to manage multiple requests while meeting deadlines and service standards. - **Problem-solving skills:** A proactive and analytical approach to investigating order issues, identifying discrepancies, and coordinating appropriate solutions. - **Teamwork and collaboration:** Ability to work effectively in a team-based environment, build positive working relationships, and contribute to shared sales objectives. - **Independent working style:** Demonstrated ability to manage responsibilities autonomously, exercise sound judgment, and maintain productivity in a remote working environment. - **Adaptability and flexibility:** Willingness to accommodate extended working hours during quarter-end periods when business needs require additional support. - **Travel availability:** Ability to travel approximately one to two weeks per year for sales meetings, training sessions, and related business activities. - **Commitment to confidentiality:** Understanding of the importance of protecting sensitive business information and maintaining customer data security. ## Benefits: - **Remote work:** Work remotely from Brazil while supporting a global sales organization. - **International exposure:** Collaborate with colleagues and cross-functional teams across different regions and departments. - **Professional development:** Access training opportunities to strengthen your knowledge of products, services, CRM platforms, and sales operations. - **Career growth opportunities:** Develop transferable skills in sales coordination, customer relationship management, order administration, and business operations. - **Collaborative work environment:** Join a team-oriented culture that values accountability, knowledge sharing, customer satisfaction, and continuous improvement. - **Meaningful business contribution:** Play an important role in supporting sales performance, improving operational efficiency, and strengthening customer relationships. - **Technology and innovation exposure:** Gain experience supporting solutions within the cybersecurity and endpoint protection industry.