Sales Coordinator & Customer Service ML

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Position Purpose Maintain high accuracy and timeliness in handling all import/export shipping documentation and operational problem-solving. Deliver exceptional service standards to customers to maximize client satisfaction and retention. Provide support to the ML Manager to drive business growth, efficiency, and overall profitability. Proactively identify and capitalize on sales opportunities to increase top-line revenue for the ML division. Continuously develop maritime logistics knowledge, skills, and industry expertise. Interrelations Direct Report: Maritime Logistics Manager Team: Maritime Logistics Team Key Stakeholders: Clients, Shipping Lines, Freight Forwarders, Logistics Providers, Internal Operations, Transport Companies, Customs Brokers, and Overseas Agents. Formal Authority Authorized to act within standard company guidelines, standard operating procedures (SOPs), and delegated authority levels established by the Maritime Logistics Manager. Main Responsibilities Customer Service & Stakeholder Coordination Serve as the primary point of contact for clients regarding shipment bookings, operational updates, and inquiries. Proactively update all stakeholders on shipment status, sailing schedule and potential delays. Provide tailored logistics solutions regarding depot, equipment availability, vessel schedules, terminal routing option and concerns. Continuously promoting service excellence and delivering value-added solutions to enhance customer retention and satisfaction. Documentation, Liner Agency & Operations Manage end-to-end booking arrangements, including booking confirmations, booking lists, and empty container release protocols for shipper stuffing. Issue and verify essential shipping documentation, Delivery Orders (D/O), and export/import manifests. Process electronic data interchange (EDI) and paperless customs submissions in strict compliance with local customs deadlines and regulations Update internal operational systems and external partner portals (e.g., K-Navi) in real time. Manage overseas agent correspondence to ensure smooth cargo handovers both origin and destination. Sales Support & Commercial Development Assist the Maritime Logistics Manager in achieving department budgets, annual sales targets, and overall revenue growth. Identify upselling and cross-selling opportunities to maximize top-line revenue. Handle incoming freight inquiries, generate rate quotes, and follow up on sales leads with partners. Build and maintain strong operational relationships with carriers, shipping lines, and terminal operators to secure competitive rates, space allocations, and priority bookings. Prepare, analyze, and submit routine market intelligence and sales performance reports to management and principals. Billing, Administration & Financial File Closure Handle accurate invoices for freight charges, terminal handling, administrative fees and concerns. Monitor and follow up on outstanding client payments against issued invoices in coordination with credit control. Promptly verify vendor, agent, and carrier invoices for accuracy. Complete job file reconciliations, perform final job closing, and complete all cross-billing within designated operational timelines. Quality, Health, Safety, and Environment (HSE) Participate actively in workplace risk assessments and help foster a proactive safety culture. Complete required Health, Safety, and Environment (HSE) training and maintain necessary certifications. Follow safe working procedures and utilize Personal Protective Equipment (PPE) when required. Inspect equipment and work areas regularly to identify and eliminate potential hazards. Report all accidents, incidents, near-misses, injuries, and safety non-compliance issues according to internal procedures. Education & Experience Bachelor’s degree in Logistics, Supply Chain Management, Maritime Studies, Business Administration, or a related field. 2–5 years of experience in maritime logistics, liner agency operations, or ocean freight forwarding customer service/sales support. Language Skills: Fair to good command of spoken and written English. Strong customer service mindset with excellent interpersonal and communication skills. Proactive, highly organized, detail-oriented, and responsible. Positive attitude with a willingness to learn and adapt to new challenges. Strong coordination skills with the ability to work effectively under pressure and meet tight deadlines. Excellent team player capable of collaborating across multiple departments and external partners. Core Values Alignment: Demonstrates Accountability, Bravery, Curiosity, and Sustainability. Knowledge & Skills Maritime & Technical Expertise: Solid understanding of ocean freight operations, incoterms, container equipment types, vessel scheduling, and customs clearance procedures. Systems Proficiency: Hands-on experience with maritime operating platforms, partner portals (e.g., K-Navi), customs paperless/EDI systems, and standard MS Office (Excel, Word). Communication & Negotiation: Strong verbal and written communication skills; ability to build rapport with clients, carriers, and international agents. What we offer Competitive base salary and annual leave Provident Fund Group Health and Accident Insurance Annual Health Check-up Hybrid work arrangement (4 days on-site, 1 day work-from-home), subject to manager approval. #WPS