Sales & Customer Care Representative

Job description

**Who we are** Aro Homes is a thriving, purpose-driven company on a mission to redefine residential construction. We were founded to create beautifully designed, precision-engineered homes that are livable and durable, built multiple times faster than traditional construction, and with a positive impact on the environment. We're a diverse and experienced team of designers, builders, engineers, product developers, and businesspeople united by a shared commitment to our mission. We've proven there is a massive opportunity to reduce waste and improve sustainability while dramatically shortening build timelines, using a repeatable, multi-disciplinary, product-driven approach that's unique in the industry. We're backed by world-class investors who care about transforming industries for the better, including Eric Schmidt's Innovation Endeavors. If you're driven to leave a lasting, positive impact on the world and want to join a strong culture of intelligent, passionate people, let's start a conversation. **What you will be responsible for** Aro Homes is seeking a Sales & Customer Care Representative to support transaction coordination and customer experience across the Bay Area, with a focus on the South Bay Area. This role serves as a key point of contact throughout the buy-side and sell-side transaction process — managing disclosures, timelines, and loan documentation — while also owning the customer relationship from initial inquiry through post-closing engagement. You'll be the friendly, organized presence homeowners and neighbors rely on, and a coordinating force between development, sales, and site teams. Candidates must be local to the San Francisco Bay Area; this is a hybrid, in-office role. The ideal candidate is personable, highly organized, and detail-oriented, with a genuine passion for delivering a great customer experience in real estate. You'll report directly to the Director of Sales and collaborate closely with the Acquisitions, Real Estate, and Permitting teams to ensure smooth transactions and strong relationships with homeowners, neighbors, and the broader community. **What you'll do** This role is roughly split between sales/transaction support and acquisitions support: - Coordinate buy-side and sell-side transactions from contract to close - Manage disclosure review and timeline checklists - Process loan documentation and maintain ongoing communication with lenders - Serve as a professional, responsive point of contact via the Aro Homes alias - Collaborate cross-functionally with internal teams on deposits, closings, and related milestones - Monitor and respond to inbound website inquiries - Manage neighbor relations for active and upcoming sites - Coordinate activities spanning development, site work, and sales - Oversee social media posts and account management - Support in-person sales and acquisitions events, including prep and community engagement - Lead homeowner engagement post-closing, including post-sale walkthroughs and ongoing communication **What do you bring** - Strong file and document management - Highly organized with excellent attention to detail - Able to juggle multiple priorities in a fast-paced environment - Tactical, solutions-oriented mindset - Friendly, enthusiastic, and customer-focused - Marketing experience a plus **Qualifications** - Support or transactional real estate experience - 2–5 years of experience in real estate acquisitions, business development, land development, brokerage, planning, or a related field - Demonstrated experience in customer support and transaction management, ideally within real estate, escrow, or a related client-facing environment - Strong understanding of residential real estate markets and development fundamentals - Excellent interpersonal, networking, and relationship-building skills - Strong analytical and research capabilities, with the ability to synthesize complex information into actionable recommendations - Self-starter with a proactive approach to problem-solving and opportunity identification - Exceptional verbal and written communication skills - Highly organized with strong attention to detail and the ability to manage multiple priorities - Proficiency in Microsoft Office, Google Workspace, and CRM platforms - Ability to travel throughout the Bay Area for meetings, site visits, and networking events - Real estate license a plus **Preferred Qualifications** - Experience working for a residential homebuilder, real estate developer, brokerage, or land acquisition team - Existing network of realtor, broker, or development industry relationships - Experience with market research, GIS tools, or real estate data platforms **What we offer** - The opportunity to join an outstanding startup team and grow a company from the ground up - Competitive salary package - Medical, dental, and vision benefits - Equity in the company At Aro Homes, we are focused on building a diverse and inclusive workforce. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.