Sales Development Manager - East

cresta

New York, United, States (Hybrid) · New York · States (Hybrid)

Posted Feb 2, 2026

Full-time
Remote
Marketing

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

RESPONSIBILITIES

Hire, onboard, and develop exceptional SDR talent
Build & iterate on a data-driven Outbound & Inbound strategy
Foster a winning culture of high accountability and performance
Motivate the team through lucrative incentives and contests
Uplevel SDRs and help them grow into our future AEs and managers
Report on SDR KPIs to ensure that KPIs and SLAs are hit daily
Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives

QUALIFICATIONS

2+ years of sales / SDR leadership experience in a high-growth technology company
Located in the NYC Area and willing to commute to the office up to 3x per week (Monday, Wednesday, Friday)
Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, 6sense, Zoominfo, etc.
Experience executing an outbound multichannel strategy and optimizing playbooks
Consistent track record of exceeding quota while both leading a team and as an individual contributor
Strong analytical experience with experience managing pipeline goals and forecasting
Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc.

Perks & Benefits:

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
Flexible vacation time to promote a healthy work-life blend
Paid parental leave to support you and your family
Monthly Gym & Phone allowance
Work from home office stipend to help you succeed in a remote environment
Lunches and dinners included for in-office employees via Grubhub

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

OTE Range: $142,000 to $190,000 + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai