Sales Development Representative

Job description

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline. We believe SDRs are more critical than ever in the AI era, that the role is best AI-enhanced (not AI-replaced), and are betting big on the function. You'll be expected to use AI fluently to research accounts, personalize outreach, and scale your impact, while bringing the judgment and product expertise that AI can't replicate. This is not just another SDR role. One of our cultural values is to "get on the plane". We win by meeting customers face-to-face, so you'll represent Assembled at events, trade shows, and dinners. You'll run discovery calls and demos. And you'll grow here: 40% of our Account Executives started as SDRs. We're hiring builders - people who'd rather write the playbook than read one. You will report to our SDR Manager. We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York). What You’ll Do - Increase pipeline by generating and booking meetings with outbound prospects - Hit monthly and quarterly outbound goals across cold calls, email, LinkedIn, and other channels while balancing personalization at scale - Develop and execute account penetration strategies by conducting market and account research, identifying key stakeholders, and crafting targeted outbound campaigns. - Use AI tools and automation to work more efficiently, personalize outreach at scale, and improve outbound prospecting. - Run discovery calls with prospects to qualify opportunities and understand business challenges - Attend in-person events, conferences, and customer meetups to generate new opportunities and build relationships - Partner closely with Account Executives, Marketing, and RevOps on outbound strategy, campaigns, and lead generation efforts About You - 1+ years' experience working in a B2B SaaS sales role - Team player with relentless curiosity and a strong work ethic - Experience using CRM and sales engagement tools such as Salesforce, Gong, Nooks, or similar tools - Proven builder mentality with an entrepreneurial spirit; ideally has built something from the ground up before (a program, project, business, organization, or initiative) and is excited to experiment, test new ideas, and help build from scratch. - Comfortable operating in a fast-moving environment with evolving processes and priorities - Strong interest in AI, automation, and modern sales strategies The estimated on target earnings for this role is $95,000, with a base salary of $70,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Our U.S. benefits - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Onsite work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices - 401(k) plan enrollment We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.