Sales Development Representative

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Development Representative based in Switzerland.** As a Sales Development Representative, you will be at the forefront of a rapidly growing global B2B marketplace, creating the pipeline that fuels the sales organization. You will combine inbound lead conversion with proactive outbound prospecting to identify high-potential retail businesses and turn them into qualified sales opportunities. Your primary goal will be to qualify prospects efficiently and consistently and secure high-quality product demonstrations for Account Executives. This is a high-velocity, activity-driven role where disciplined execution and strong communication directly influence revenue growth. You will use phone, email, WhatsApp, and LinkedIn to engage prospects across multiple channels. Working in a collaborative, globally distributed team, you will have the opportunity to develop your sales skills while making a measurable impact in a fast-scaling business. ### Accountabilities - Respond rapidly to inbound leads within agreed service-level expectations and convert qualified prospects into confirmed product demonstrations. - Build and execute structured outbound prospecting sequences targeting relevant retail businesses, combining personalization with the pace required for high-volume outreach. - Conduct effective lead qualification by assessing buyer profile, purchasing volume, commercial intent, timeline, and overall fit. - Identify low-potential opportunities quickly and prioritize time toward prospects with the strongest likelihood of progressing. - Book, confirm, and protect demonstrations for Account Executives, using reminders and pre-demo engagement to minimize no-shows. - Conduct consistent multichannel outreach through phone, email, WhatsApp, LinkedIn, and other relevant channels. - Maintain accurate and complete CRM records, ensuring every interaction is logged, leads are correctly dispositioned, and pipeline information remains reliable. - Monitor outreach and conversion performance and use data to continuously improve prospecting effectiveness. - Share market feedback with the wider sales team, including common objections, successful messaging, prospect insights, and high-converting customer segments. - Work closely with Account Executives to ensure qualified opportunities are handed over with the necessary context for a successful sales conversation. ## Requirements - 1–3 years of experience in a SaaS, technology, or similar sales development role, ideally within a transactional, high-volume sales environment. - Experience working with short sales cycles, high activity targets, structured outreach cadences, and measurable weekly performance goals. - Excellent phone communication skills and the ability to communicate clearly and persuasively in writing. - Comfortable managing 60–80+ meaningful prospect interactions per day while maintaining quality and professionalism. - Strong process discipline and experience working consistently with CRM systems, sales cadences, activity tracking, and lead management. - Proven ability to qualify prospects efficiently and distinguish genuine commercial opportunities from low-intent leads. - Resilient and persistent approach to sales, with the ability to handle rejection constructively and maintain energy and focus throughout the sales cycle. - Highly coachable mindset, with an openness to feedback and a willingness to continuously refine sales techniques and messaging. - Strong organizational skills and the ability to manage a high volume of prospects without losing attention to detail. - Native or professional proficiency in **English and Italian** is required. - Jewellery or gemstone industry experience is not required; commercial drive, discipline, curiosity, and a strong work ethic are more important. - Comfortable working in a fast-paced, globally distributed environment with a strong focus on ownership and measurable outcomes. ## Benefits - Flexible working hours designed to support autonomy and productivity. - Fully remote working opportunity. - Unlimited holiday allowance. - Strong opportunities for professional growth, learning, and career development. - Collaborative and vibrant international working environment. - Low-hierarchy culture that encourages ownership, initiative, and direct contribution. - Opportunity to work in a rapidly scaling global business during a significant phase of expansion. - Exposure to an international customer base and a dynamic B2B marketplace environment. - Intellectually challenging work with a clear and measurable impact on business growth. - Supportive culture focused on empowerment, continuous learning, and helping employees develop their expertise.