Sales Development Representative

Job description

**Who we are** In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches. **What you’ll do** As a Sales Development Representative at Otter, you'll be responsible for identifying, reaching out to, and qualifying potential restaurant customers through outbound prospecting. You will use strategic outreach and modern sales tactics to generate qualified opportunities for our Account Executive team, serving as the first point of contact in growing Otter’s customer base. Before taking on your responsibilities, you will participate in our 30-day onboarding program to master our product suite and cold-outreach methodologies. **Responsibilities** - Be the expert on Otter’s suite of products, leveraging your customer obsession and market knowledge to engage prospective restaurant owners. - Execute high-volume outbound prospecting campaigns (phone, email, and social outreach) to identify key decision-makers. - Meet and exceed activity and pipeline KPIs, including a minimum of 80 outbound touchpoints daily to restaurant owners across North America. - Qualify inbound and outbound leads based on fit, budget, and authority before handing them off to the AE team. - Maintain accurate records of prospect interactions, stage updates, and lead notes in our CRM. **What we’re looking for** - 1–3 years of experience in sales development, lead prospecting, or high-volume outreach. - Strong work ethic and persistence, with a track record of meeting or exceeding activity targets. - Excellent phone presence, active listening, and objection-handling skills to engage busy restaurant operators. - A target-driven mindset focused on consistent daily, weekly, and monthly activity metrics. - Exceptional written and verbal communication skills, with a consultative approach to uncovering prospect needs. **Why join us** - Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030. - Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. - Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success. **What else you need to know** This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. **Ready to join us as we serve those who serve others?** *#LI-Onsite*