Sales Development Representative

Job description

Position Summary: PatientNow is a leading healthcare technology company focused on helping aesthetic and wellness practices grow through innovative software, AI-powered solutions, and exceptional customer experiences. Our mission is to empower practices to streamline operations, strengthen patient engagement, and drive sustainable business growth. We are seeking a motivated, high-energy Sales Development Representative (SDR) to join our growing sales organization. This role is critical to generating pipeline growth by engaging prospective customers, qualifying opportunities, and scheduling high-quality product demonstrations for our sales team. As the first point of contact for many prospects, the SDR plays an essential role in delivering a strong customer experience while representing the PatientNow brand with professionalism, urgency, and authenticity. The ideal candidate is curious, coachable, resilient, and thrives in a fast-paced environment. This is an excellent opportunity for someone looking to build a long-term career in SaaS sales within a high-growth organization that values ownership, accountability, and continuous development. Essential Duties and Responsibilities: Generate qualified sales opportunities through a combination of inbound lead follow-up and strategic outbound prospecting efforts. Engage prospective customers through phone, email, text, LinkedIn, and other personalized outreach methods to drive meaningful conversations. Schedule qualified product demonstrations for Account Executives. Conduct discovery conversations to understand prospect needs, business challenges, and operational goals within the aesthetics and wellness industry. Build and maintain a healthy pipeline of opportunities by consistently executing outbound campaigns and follow-up activities. Develop a strong understanding of PatientNow’s products, value proposition, and industry landscape to effectively position solutions. Accurately document prospect interactions, activities, and pipeline updates within Salesforce and . Collaborate closely with marketing and sales leadership to improve lead conversion rates and overall sales effectiveness. Consistently achieve or exceed monthly and quarterly activity and pipeline generation targets. Contribute to a positive, high-performance team culture through collaboration, feedback, and continuous improvement. Competencies: To perform the job successfully, an individual should demonstrate the following. Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals. Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations. Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests. Education/Experience: 1+ years of experience in sales development, business development, customer service, or a related customer-facing role preferred. Strong verbal and written communication skills with the ability to build rapport quickly. Highly organized with strong time management and prioritization skills. Self-motivated with the ability to work independently in a fast-paced, metrics-driven environment. Coachable mindset with a willingness to learn modern sales methodologies and best practices. Strong problem-solving skills and the ability to think creatively when engaging prospects. Comfortable handling high activity levels across calls, emails, and multi-channel outreach. Experience using Salesforce, , or similar CRM and sales engagement platforms preferred. SaaS, healthcare technology, or aesthetics industry experience preferred. Bachelor’s degree or equivalent professional experience preferred. Why You’ll Thrive Here: In this role, you’ll get to: Work at the intersection of innovation and impact, helping real-world practices grow and thrive in a rapidly expanding market; Collaborate with a talented, curious team that values experimentation, learning, and customer empathy; Be empowered to lead with autonomy while supported by strong leadership and product discipline; and Help modernize aesthetics software in an industry that’s ripe for transformation through innovative, AI-native technology. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at a desk and work on a computer for prolonged periods. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Note: PatientNow jobs are listed on our careers page and select job boards. We will never ask for payment or sensitive info. Official emails come from @patientnow.com, @recura.ai or Company Overview: Designed for beauty, built for growth, PatientNow brings clinical-grade EMR with intuitive charting, smart AI automation, advanced photography, marketing, patient engagement, and seamless practice management into one elegant system. Everything works together naturally, helping clients create a smooth, intentional patient experience from consultation to checkout. Supported by a U.S.-based team that understands the pace and artistry of aesthetics, PatientNow provides the technology and partnership to scale with confidence. Vision : Empowering practices and businesses to improve health and wellness worldwide by helping their clients look and feel their best. Mission : PatientNow is elevating businesses focused on beauty, wellness and medical aesthetics with innovative, all-in-one software and consulting service solutions. People who partner with us stand out in the industry with strong market differentiation, while streamlining operations for long term success and sustainable growth. Values : Show up – being present and supportive: for each other through collaboration and respect, for our customers with exceptional service, and for the business with dedication to excellence and growth. Own the outcome – By understanding the objective, exceeding expectations with pride, confirming resolution, communicating early and often, and continuously learning and improving Be Authentic – By sharing thoughts and opinions, keeping promises, showing your true self, and engaging with respect