Sales Development Representative

Job description

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization, with strong exposure to Marketing, Sales, and our platform. What you’ll do Manage inbound leads for your region, responding within strict SLAs Qualify prospects via inbound calls, chat-apps, and contact forms Identify customer needs, segment, and vertical early to route leads correctly Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams Maintain accurate lead, account, and activity data in Salesforce Verify and enrich lead and account information using approved tools Act as a quality checkpoint to ensure leads are ready for sales engagement Collaborate closely with Marketing to improve lead quality and conversion Continuously learn Infobip products, solutions, and business use cases What success looks like Consistently meeting speed-to-lead SLAs Strong conversion from lead to meeting set (MQL to SAL) High-quality handovers accepted by Account Executives Achievement of quarterly meeting set and meeting attended targets Contribution to pipeline, revenue, and GP through qualified opportunities What makes you a strong fit Interest in sales, business development, or B2B tech environments Strong communication skills and confidence engaging with customers Advanced/Fluent English Comfortable working with targets, SLAs, and structured processes Organized, data-driven, and detail-oriented Curious, coachable, and open to continuous feedback Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process .