Sales Development Representative, Commure Agents

Job description

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About The Role As part of our Sales Development team, you’ll be on the frontlines of building lasting customer relationships and showcasing the value of our ambient documentation product. You’ll be an instrumental part of our revenue growth, guiding customers from first touch and beyond - making sure every client feels supported and successful. You won’t just follow processes; you’ll own outcomes, solve tough business problems, and help shape how we scale. This role requires candidates to be onsite 5 days per week in our Mountain View, CA What You'll Do - Make cold calls and qualify accounts while launching targeted outbound campaigns into high potential accounts - Leverage intent marketing and community intelligence tools (e.g., CommonRoom) to efficiently target and prioritize high-intent prospects, optimizing outreach and conversion strategies across key healthcare segments - Collaborate with the sales leadership to improve outbound motion that drive revenue growth - Manage customer relationships and own the delivery of exceptional experiences for every customer - Speak at a high level about our ambient documentation product to customers - Breakdown hairy, challenging business problems - Own execution and outcomes - Drive operational metrics (process throughput, defect rate, etc.) - Understand the business in-and-out to be proactive about solving emerging problems - Run outreach with customers via phone/email/demo call - Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure’s best practices What You Have - Strong strategic mindset and ability to contribute to and execute go-to-market (GTM) approach, including identifying target accounts, developing outreach, and refining prospecting based on market feedback - Bachelor’s degree or equivalent work experience - Strong communication skills, both written and oral - Interest in AI and utilizing tools to improve work efficiencies - Extremely flexible with an ability to multitask, prioritize, and manage time effectively - Process oriented, organized, and able to work well in unstructured environments - Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience - Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things - Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience - Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests - Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers - Resourceful Prospecting Mentality: You don't rely on a single playbook. You think creatively across channels - social, community, warm intros, events, and beyond - to find and engage prospects that others miss. You know how to generate pipeline with minimal resources and aren't afraid to get scrappy - Consistent, Repeatable Performance: You have a proven track record of not just hitting a number one month or one quarter, but sustaining high performance over time. You understand the difference between a lucky streak and a repeatable system, and you build toward the latter - Creative Pipeline Thinking: You are constantly testing new approaches, learning from what doesn't work, and iterating. You bring genuine curiosity to prospecting and push yourself to think beyond conventional outbound techniques - Thrives in an Evolving GTM Motion: You are energized - not intimidated - by a sales motion that is still being refined. You can operate effectively with incomplete playbooks, contribute to shaping the process as you go, and help identify what's working and what needs to change - Competitive Awareness and Differentiation: You understand that this is a crowded market with no shortage of competitors. You take the time to deeply understand the competitive landscape, know how to position Commure's value clearly and confidently, and can articulate why we win without relying on feature comparisons alone - Strong Discovery and Qualification Skills: You know that the best reps don't just pitch - they listen. You are skilled at running structured discovery conversations, asking layered questions that reveal real pain, and qualifying opportunities with precision so the right deals move forward and the wrong ones don't waste anyone's time Please be aware that all official communication from us will come exclusively from email addresses ending in @commure.com http://commure.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.