Sales Development Specialist

Job description

What You Can Expect : Develop and maintain a strong pipeline of A, B, C & (D customers –where justified by life cycle and potential). This pipeline should be clean and constantly refreshed with new customers and opportunities. Conduct customer visits to understand logistics needs, trade lanes, volumes, and challenges. Comply with all company rules regarding CRM usage/KPI and maintain a pipeline exclusively through the CRM. Constant focus on hunting new relationships with A, B, C & (D customers –where justified by life cycle and potential) Maintain strong relationship with existing A, B, C & (D customers –where justified by life cycle and potential. Provide accurate forecasts and maintain a healthy sales funnel. Handover new customers with clear SOPs to operations teams. Resolve customer issues in a fast and timely manner to maintain satisfaction Monitor customer and market development What You Bring: Bachelor degree in Business/ Logistics or equivalent experience in logistics; A minimum of 5 years field sales in freight forwarding (especially Air & Ocean) Decisions and Problem Solving – analyzing information, evaluating results and using effective approaches for choosing a course of action or developing appropriate solutions Results Orientation – demonstrates a clear understanding of expected outcomes. Sets personal targets and strives to achieve them. Client Focused - able to anticipate and identify customers’ needs and expectations and what constitutes positive customer satisfaction Ability to think out of the box (Entrepreneur) Strong work-ethic and integrity Willingness to travel as well as fluency in written and spoken English Strong negotiation skills