Sales Enablement Specialist-Deputy Manager-Bangalore

Job description

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture About this Role We are seeking a Sales Enablement Specialist to support the end-to-end sales order process by validating information, coordinating with support teams, raising requests, and ensuring timely order progression. The role focuses on delivering an excellent customer experience, maintaining data accuracy, supporting sales operations, and collaborating with cross-functional teams to meet service levels and business objectives. What you’ll do Review and validate order information received from sales teams. Coordinate with support teams to facilitate efficient order delivery and issue resolution. Liaise with stakeholders across the sales process to ensure activities are completed within agreed service levels. Support a customer-centric experience by ensuring queries and issues are addressed effectively. Provide operational support to Sales and Delivery Operations teams when required. Submit account and material creation requests and process clean orders within designated business systems. Maintain systems with accurate and up-to-date information. Conduct quality checks and contribute to operational excellence initiatives. Support process improvement, simplification, and data validation activities, including sales commission-related checks. Who you are Knowledge of commercial operations and sales support processes. Understanding of telecommunications industry trends, drivers, and Vodafone Business products and services. Experience in a sales support, customer-facing, or technology/telecommunications environment. Strong written and verbal communication skills with the ability to explain solutions clearly. Effective problem-solving skills with a proactive and collaborative approach. Strong attention to detail and stakeholder coordination capability. Proficiency in Microsoft Office 365 applications, including Excel and PowerPoint. Exposure to Power Apps is advantageous. Knowledge of telecom operations, order-to-cash processes, customer journey mapping, and customer excellence principles. Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. What's in it for you Opportunity to work closely with global sales, operational, and support teams. Exposure to end-to-end sales order management and customer service delivery processes. Experience in process improvement, quality assurance, and operational excellence initiatives. Opportunity to develop expertise within the telecommunications and technology sector. What skills you will learn Sales operations and order management best practices. Stakeholder management and cross-functional collaboration. Customer experience management and service delivery excellence. Data validation, quality control, and process optimisation techniques. Telecom industry operations and order-to-cash lifecycle knowledge VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. Join Us At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. #JDEnhancedByTARA Follow us on social media LinkedIn: VOIS on LinkedIn Facebook: VOIS on Facebook Instagram: VOIS on Instagram You can also chat with our employees to learn more about our projects: Chat with VOIS employees