Sales Engineer

Job description

ABOUT ASSEMBLED Great customer support requires human agents and AI in perfect balance, and Assembled https://www.assembled.com/customers is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. THE ROLE We're seeking a Sales Engineer to help us capture the massive opportunity emerging in support operations. This is an early-stage team role offering significant autonomy and outsized impact. You'll play a crucial part in shaping how we position and sell Assembled, the platform that unifies workforce management with AI agents, helping support teams orchestrate human staff, BPOs, and AI across chat, email, and voice in one system. The best sales engineers have a solution mindset. They figure out how to solve problems and debottleneck. Most SE roles end at the demo; ours doesn't. When you hit a product gap mid-deal, you're empowered to ship the feature the customer needs, working across product, engineering, and sales as a true cross-functional player. We're in-person 5 days a week from our office in Chelsea Market (New York). WHAT YOU'LL OWN: - Drive opportunities from technical discovery through closure, partnering closely with AEs to translate complex requirements into clear, compelling solutions leveraging Assembled's platform. - Design and execute technical evaluations, proofs of concept (POCs), and custom demos that showcase how Assembled uniquely solves customer challenges. - Own responses to RFPs/RFIs and security questionnaires, transforming these into strategic advantages that highlight our product strengths and readiness. - Become an expert in workforce management (WFM) and support operations, proactively anticipating customer needs and demonstrating thought leadership. - Build internal tools, scalable demos, and enablement resources that uplift the entire sales organization. - Consistently achieve ambitious quarterly targets in a dynamic, high-growth environment. WHAT WE'RE LOOKING FOR: - 3-5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally within SaaS. - Strong technical background; comfort with APIs, cloud services (especially AWS), integrations, and web technologies. - Demonstrated ability to thrive independently in fast-paced, ambiguous environments. - Proven track record of closing complex technical deals and consistently achieving sales targets. - Exceptional communication skills, able to simplify and effectively present complex concepts to both technical stakeholders and executive buyers. BONUS POINTS FOR: - Direct experience in workforce management, contact center operations, or customer support technologies. - Hands-on coding ability—we love scrappy problem-solvers who can prototype solutions quickly. - Startup or high-growth company experience, comfortable wearing multiple hats and rapidly adapting to change. OUR U.S. BENEFITS - Generous medical, dental, and vision benefits - Paid company holidays, sick time, and unlimited time off - Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting - Paid parental leave - Catered lunches every day (M-F) and fully stocked kitchen - 401(k) plan enrollment This role comes with competitive compensation (base + commission), equity in a high-growth company, and the opportunity to significantly influence a rapidly expanding market. If you're ready for impactful work with freedom to innovate and execute, we'd love to connect. We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.