Sales Engineer

Job description

At Voxie, we believe conversation is the future. We've created the only SMS platform purpose-built for franchises, helping national brands drive local results across 15,000+ locations. Our AI-enhanced texting solution transforms how multi-unit businesses engage customers, drive sales, and stay compliant all with a few clicks. As we continue to grow, we’re looking for a technically savvy problem-solver with strong executive presence — someone who can lead a room, bring real solutions, and shepherd customers through the messy middle of complex implementations. ## **Role Overview** We're seeking a Sales Engineer to be the technical backbone of our sales and implementation process. This is a full-cycle role: you partner with Sales through discovery and demos, then own technical scoping and integration design through handoff to our Onboarding team. The seat is intentionally broader than a traditional SE role. You'll also build demos, product videos, and enablement content that raise the technical bar of the entire go-to-market team. ## **What You'll Be Doing** **Full-Cycle Solutions Engineering** - **Sales Partnership & Discovery:** Join Sales calls to uncover prospects' technical landscape, pain points, and business goals. - **Technical Scoping & Demos:** Design and deliver tailored, technically-informed demos that show how Voxie solves real problems. - **Requirements Gathering:** Document client workflows, tech stacks, and integration needs in a way both clients and internal teams can use. - **Integration Design & Documentation:** Own integration field mappings, process flows, and technical specifications. **Project Management & Deal Orchestration** - **Proactive Communication:** Run the follow-ups, status updates, and open-item tracking that keep deals moving. - **Handoff Excellence:** Deliver a complete requirements handoff to Onboarding covering use cases, messaging strategy, and integration scope. **Implementation & Integration Leadership** - **Technical Translation:** Bridge clients, third-party vendors, and our internal teams, translating technical requirements into language everyone understands. - **Integration Orchestration:** Navigate APIs, webhooks, Zapier, SFTP, and other integration paths to keep data flowing between systems. **Enablement & Product Storytelling** - **Custom Demos & Demo Environments:** Build reusable demo environments and use-case demos the entire sales team can pull from. - **Product Video & Content:** Create short-form product videos and walkthroughs for Sales and Marketing. - **Sales & Team Enablement:** Run internal enablement sessions and document technical best practices. **Process Building & Optimization** - **Standardization Champion:** Build repeatable processes and documentation standards that scale as we grow. - **Feedback Loop:** Surface friction in the sales-to-implementation journey and recommend improvements to Product and Engineering. ## **What We're Looking For** **Must Haves** - **Technical Aptitude:** Comfortable with APIs, webhooks, SFTP, and other integration tools. You don't need to write production code, but you know what's possible. - **Project Management Instincts:** You build the plan, sequence the work, track open items, and communicate status without being asked. - **Communication Superpowers:** You explain technical concepts to non-technical audiences (and vice versa) without losing anyone. - **Marketing Technology Background:** Previous work in email, SMS, or marketing automation. You get deliverability, compliance, and campaign orchestration. - **AI Fluency:** You use AI tools to accelerate documentation, process mapping, and technical communication, and you know how to validate the output. - **Pre-Sales Experience:** You've supported sales teams through technical discovery, demos, and proof-of-concept phases, or equivalent client-facing technical work. - **Comfort with Complex Deals:** Longer sales cycles, complex tech stacks, and multiple stakeholders don't faze you. - **Documentation Excellence:** Clear, comprehensive technical documentation is your default, not an afterthought. - **Process-Oriented Mindset:** You spot inefficiencies and build systems that fix them. **Bonus Points** - **Franchise Familiarity:** Experience with franchise business models and their operational structures. - **Onboarding/Implementation Experience:** You've been in the trenches during client implementations. - **Content Creation:** Video production, screen-capture walkthroughs, or product marketing content you've made yourself. - **Enterprise SE Tenure:** Years of dedicated sales/solutions-engineering experience in enterprise SaaS. ## **Why You'll Love Working Here** - **100% employer-paid health coverage** – Medical, Dental, Vision, and Life/AD&D (employee-only) - **Remote-first culture** – Work from anywhere with our globally distributed team - **Flexible PTO** – We trust you to manage your time. Take what you need, no tracking required. - **Annual company offsite** – Connect with the team in person once a year - **Built-in recharge time** – Summer Fridays and quarterly R&R days - **Paid Parental Leave & Adoption Assistance** – Support when your family grows ### ***Salary Range: 110,000-150,000 USD annually***