Sales Engineer - Singapore

Job description

**All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.** ### About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. ### **JumpCloud is Intelligent, Secure IT.** ### About the Team: The Sales Engineering team is rapidly expanding to support our sales functions and equip our salespeople with the technical resources they need to help drive revenue growth. The Pre-Sales Engineering team is responsible for providing technical expertise and consulting to organizations during their evaluation and to help show the value of JumpCloud solutions. ### What you’ll be doing: - Acting as the technical trusted advisor to provide consultative support for organizations across the South East Asia region (SEA) evaluating the JumpCloud platform - Providing tailored product demonstrations - Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges - Support direct and partner sales teams with product related questions and skill development - Building relationships with partners through technical enablement and co-selling - Assist prospects with setup and configuration of free trials - Provide technical Q&A to prospects as they progress through trial - Assess prospect readiness to enter a formal sales cycle - Understand implementation best practices to advise on the quickest customer time to value - Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve - Provide evaluation framework for prospects to follow in their POC ### We’re looking for : - Excellent written and verbal communications skills with the ability to communicate in local languages such as Mandarin, Cantonese and English - Skilled at breaking down complex tasks into simple actionable steps for customers - Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience - Desire and ability to learn new complex concepts ### Preferred Qualifications : - 3-5+ experience in a technical Sales Engineering or similar role - Strong knowledge of Cloud/SaaS technologies - Strong understanding of Active Directory environments - Understanding of networking Fundamentals - Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS, SCIM and JIT - Familiarity with MDM, RMM, or similar endpoint solutions - Familiarity with MFA technologies such as TOTP, WebAuthn - Experience configuring and deploying identity and/or directory solutions - Experience with both direct and channel/partner sales cycles