Sales Engineer / Solutions Consultant

Job description

## About Dotfile Dotfile’s mission is to **unlock financial innovation by making compliance simple, safe and smart**. We help financial institutions **verify their business customers anywhere in the world in seconds**. Thanks to our all-in-one KYB platform, our clients are able to automate onboarding tasks, reduce risk and launch new markets and products faster. As more businesses need to comply with increasingly complex regulations, they need to choose between purchasing decades old software or building their own compliance infrastructure. We believe that there is a better way and that **this is the perfect time to realize our vision of creating the modern Operating System for Compliance**. Dotfile is a SaaS startup born out of the startup studio **eFounders** (now Hexa) in late 2021. We have since become one of the **fastest growing KYB player in Europe**, serving customers in 8 countries, among which leading fintechs unicorns. We raised $6M from Seaya Capital, bringing our total funding to over $9M. Previous investors include Serena Capital, Kima Ventures, and top fintech operators. We are a team of 30, mostly based in Paris & London, with a passion for crafting **great software blazingly fast** and working hand in hand with our customers to find innovative solutions to their most important problems. ## Role Overview We are seeking a highly technical and customer-oriented Solutions Consultant to join our growing team. In this role, you will own the full customer journey from pre-sales through implementation and ongoing success. You will bridge the gap between our Sales, Product and Engineering teams, playing a critical role in both winning new business and ensuring customers get maximum value from Dotfile. You will be responsible for understanding prospect requirements, designing tailored solutions, delivering compelling demonstrations, and then guiding customers through onboarding, integration and adoption of the platform. You will report directly to the Director of Solutions Consulting. ## Key Responsibilities - Act as a technical advisor during the sales process, working alongside the Sales team to qualify opportunities and design solutions that address customer needs - Lead technical discovery sessions with prospects to understand their compliance workflows, technical architecture, and integration requirements - Deliver compelling product demonstrations and proof-of-concepts that showcase how Dotfile solves specific customer challenges - Design and present technical solutions and integration architectures tailored to each prospect’s unique environment - Create technical proposals, solution documentation, and integration plans for prospective customers - Respond to technical questions in RFPs and security questionnaires - Act as the primary technical point of contact for assigned customer accounts during and after onboarding - Manage the technical aspects of customer onboarding, including solution integration, configuration, and deployment - Develop and maintain strong relationships with customers, ensuring their satisfaction and long-term success with the platform - Provide technical guidance and support to customers, including troubleshooting and issue resolution - Continually evaluate customer usage of our solutions, identifying opportunities for optimization and expansion - Collaborate closely with the Product and Engineering teams to communicate customer requirements and influence product roadmap - Stay current on compliance regulations, industry trends, and competitive landscape to position Dotfile effectively - Contribute to the development of technical collateral, best practices documentation, training materials, and internal knowledge base ## About you - You have 5+ years of experience in a Solutions Consulting, Solutions Engineering, Customer Success Engineering, or similar technical customer-facing role, preferably in SaaS, fintech, or RegTech - You possess strong technical skills with deep understanding of APIs, webhooks, authentication protocols, and modern integration patterns - You have experience designing technical architectures and can communicate complex technical concepts to both technical and non-technical audiences - You have excellent presentation, demonstration, and interpersonal skills, with the ability to adapt your communication style to different audiences - You have a consultative approach and can quickly understand customer business challenges and translate them into technical requirements - You have experience managing technical onboarding projects and driving issue resolution end-to-end - You are comfortable working in a fast-paced environment and can manage multiple customers and opportunities simultaneously - You have strong problem-solving and analytical skills, with the ability to think creatively to design innovative solutions - You have experience with RegTech or financial services technology (nice to have) - You are fluent in English and French - You are passionate about technology and helping customers succeed through innovative solutions ## The interview process - **Round 1:** First conversation to get to know you, understand what drives you, and explore why this role excites you. - **Round 2:** Two-part discussion where you'll walk us through your career journey and the choices that shaped it, followed by a values-based conversation where you'll share real examples of how you demonstrate Ownership, Pace & Intensity, High Standards, and Resilience. - **Round 3:** Deep dive into one of your key projects with someone from a different team, offering a fresh, cross-functional perspective on how you work. - **Round 4:** Practical exercise, case study tailored to the role, giving you the opportunity to showcase your skills on a real-world challenge. - **Round 5:** Final conversation with our founders to discuss your long-term vision and explore how you see yourself growing with us.