Sales Executive - Mobility Services

Job description

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. The Sales Executive - Mobility Services is responsible for creating and providing additional value to Ayvens by cultivating relationships. Responsibilities: • Answer to every incoming call and respond to e-mails for Flex sales penetration & growth. • Handle Flex sales requests by taking relevant actions both internally and externally with the suppliers (if needed) & ensure that customer’s request will be served. • Act as the owner and follow up all requests until they are closed. • Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts. • Prepare and send proposals to clients within the agreed timeframe. • Create & handle Flex sales bookings & relevant communications. • Ensure that bookings are logged quickly and with accuracy. • Ensure that all reports around Flex sales are provided to clients (internal & external) in accuracy and within the agreed time frame. • Keep the sales information systems updated including Salesforce Flex requests. • Coordinate with all departments in order to ensure that clients’ requests are handled efficiently. • Handle and resolve client complaints by effectively communicate with the relevant departments - suppliers. • Log all interactions with clients in the relevant CRM tool & Booking machine. • Handle tele-sales by providing quotes & immediate vehicle availability for Mobility sales growth. • Identify and escalate situations requiring attention. • Adhere to company policies and guidelines and ensure that the communication style is in line with the Company’s General Rules and brand identity. • Meet all agreed SLA’s and Key Performance Indicators (KPI’s). Qualifications and skills: • Bachelor’s degree or equivalent • Customer services experience over the telephone • Excellent Customer service skills • Excellent administrative skills • Ability to type with speed and accuracy • Knowledge of CRM tools and relevant system applications • Knowledge of supporting and administrative processes • Good command of English - verbal and written • IT literate • Excellent interpersonal and communication skills – verbal and written • Strong listening skills • Ability to work under pressure and keep calm under stressful conditions Why Ayvens? With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.