Job Title:Inside Sales Executive – Oncology Nutrition Program (Telesales)Location:Gurgaon (Work From Office)Department:Inside Sales / Patient Engagement – Oncology NutritionReports To:Inside Sales Head Role SummaryWe are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.This is a consultative sales role, where trust, empathy, and correct information are key to conversion. Key ResponsibilitiesLead Handling & ConversionHandle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.Make outbound follow-up calls to pending and cold leads to re-engage interest.Understand patient details such as:Cancer type & stageCurrent treatment (chemo / radiation / surgery / immunotherapy)Nutrition-related issues (weight loss, appetite, weakness, side effects)Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual). Patient Counselling & EducationCounsel patients and caregivers on:Why nutrition is critical during cancer treatmentHow personalized nutrition helps manage side effects and improves recoveryPosition Everhope’s Oncology Nutrition Program as:Expert-ledEvidence-basedPersonalized for each cancer journeyAddress patient concerns, hesitations, and objections with empathy and confidence. CRM & Follow-upsMaintain accurate lead records in CRM.Update call notes, patient status, and follow-up timelines.Ensure zero lead leakage through disciplined follow-up.Track lead stages: New, Follow-up, Interested, Booked, Not Interested. Internal CoordinationCoordinate with:Nutrition teamFront desk / OPD teamMarketing team (feedback on lead quality)Ensure smooth appointment booking and patient handover. Performance & TargetsAchieve daily and monthly:Call targetsOPD booking targetsConversion ratiosMaintain high quality conversations with a patient-first approach. Required Skills & CompetenciesExcellent communication skills in English & HindiStrong tele-counselling and consultative sales skillsHigh empathy and emotional intelligenceAbility to explain medical/nutrition concepts in simple languageStrong follow-up discipline and CRM usageAbility to handle sensitive cancer-related conversations professionally Eligibility CriteriaEducation: Graduate in any discipline (Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background)Experience:0–4 years in Inside Sales / Telesales / Patient CounsellingHealthcare, wellness, diagnostics, nutrition, or hospital sales experience preferredLocation: Gurgaon (WFO) What We OfferFixed salary + attractive performance-based incentivesStructured training in:Oncology basicsNutrition counsellingPatient communicationOpportunity to work with senior clinical experts like Dr. Manjari ChandraHigh-growth role in a fast-expanding oncology care ecosystemMeaningful work that directly impacts patient outcomes
Job Title:
Inside Sales Executive – Oncology Nutrition Program (Telesales)
Location:
Gurgaon (Work From Office)
Department:
Inside Sales / Patient Engagement – Oncology Nutrition
Reports To:
Inside Sales Head
Role Summary
We are looking for empathetic and result-driven Inside Sales Executives to handle inbound and outbound leads for Everhope’s Oncology Nutrition Program. The role involves counseling cancer patients and caregivers over calls/WhatsApp, explaining the importance of oncology nutrition, and converting leads into OPD consultations with Dr. Manjari Chandra, Senior Oncology Nutrition Expert at Everhope.
This is a consultative sales role, where trust, empathy, and correct information are key to conversion.
Key Responsibilities
Lead Handling & Conversion
- Handle inbound enquiries from website, WhatsApp, digital campaigns, and referrals related to oncology nutrition.
- Make outbound follow-up calls to pending and cold leads to re-engage interest.
- Understand patient details such as:
- Cancer type & stage
- Current treatment (chemo / radiation / surgery / immunotherapy)
- Nutrition-related issues (weight loss, appetite, weakness, side effects)
- Clearly explain the benefits of oncology nutrition and how it supports cancer treatment outcomes.
- Convert qualified leads into OPD appointments with Dr. Manjari Chandra (in-person / virtual).
Patient Counselling & Education
- Counsel patients and caregivers on:
- Why nutrition is critical during cancer treatment
- How personalized nutrition helps manage side effects and improves recovery
- Position Everhope’s Oncology Nutrition Program as:
- Expert-led
- Evidence-based
- Personalized for each cancer journey
- Address patient concerns, hesitations, and objections with empathy and confidence.
CRM & Follow-ups
- Maintain accurate lead records in CRM.
- Update call notes, patient status, and follow-up timelines.
- Ensure zero lead leakage through disciplined follow-up.
- Track lead stages: New, Follow-up, Interested, Booked, Not Interested.
Internal Coordination
- Coordinate with:
- Nutrition team
- Front desk / OPD team
- Marketing team (feedback on lead quality)
- Ensure smooth appointment booking and patient handover.
Performance & Targets
- Achieve daily and monthly:
- Call targets
- OPD booking targets
- Conversion ratios
- Maintain high quality conversations with a patient-first approach.
Required Skills & Competencies
- Excellent communication skills in English & Hindi
- Strong tele-counselling and consultative sales skills
- High empathy and emotional intelligence
- Ability to explain medical/nutrition concepts in simple language
- Strong follow-up discipline and CRM usage
- Ability to handle sensitive cancer-related conversations professionally
Eligibility Criteria
- Education: Graduate in any discipline
(Preferred: Nutrition, Life Sciences, Healthcare, Paramedical background) - Experience:
- 0–4 years in Inside Sales / Telesales / Patient Counselling
- Healthcare, wellness, diagnostics, nutrition, or hospital sales experience preferred
- Location: Gurgaon (WFO)
What We Offer
- Fixed salary + attractive performance-based incentives
- Structured training in:
- Oncology basics
- Nutrition counselling
- Patient communication
- Opportunity to work with senior clinical experts like Dr. Manjari Chandra
- High-growth role in a fast-expanding oncology care ecosystem
- Meaningful work that directly impacts patient outcomes
