Sales for Users/Buyers - Trading Business Section, Auto Business Department (C&M)

Job Description: Department Overview Rakuten's Auto Business was established in May 2019 amid a once-in-a-century transformation in the automotive industry, driven by trends such as MaaS and connected cars. The Auto Business Department operates the Rakuten Car platform, which covers the entire vehicle lifecycle, and boasts the top market share in the vehicle inspection service industry. To meet users’ diverse automotive needs - including used car sales, new car test drive reservations, vehicle buybacks, tire replacements, vehicle inspections, car washes, and maintenance - we continue to expand our business (by increasing our client base and service offerings) with the goal of improving service quality every day. Position: Why We Hire “Rakuten Car Vehicle Purchase (formerly Rakuten Car Auction)” is an auction-style vehicle purchase service operated by Rakuten. Rakuten Car Buyback aims to optimize the used car distribution market by leveraging the strengths of an auction format where buyers from across the country compete. Currently, our mission is to maximize the number of listings and successful transactions. We are seeking individuals who can go beyond simply “selling products” to lead strategic planning based on market data, as well as the systematization of business processes and the promotion of digital transformation (DX) using AI. Attractive Features - Rakuten Car is a business within Rakuten that continues to grow as a startup, so you’ll have the opportunity to be part of the process of breaking into new markets and expanding the business. - As a small team within Rakuten, each employee has a high degree of autonomy. You’ll be able to participate in decision-making with a sense of urgency in an environment where your ideas and proposals directly contribute to the business’s growth. - The Auction Group proposes the most optimal sales plans for our users. In today’s information-driven society, this department possesses the energy and mindset to challenge the status quo - where those with limited access to information are at a disadvantage - and revolutionize the industry. Position Details In this role, you will be involved in a wide range of activities across the following areas to raise awareness of our transparent used car purchasing business model and maximize the number of successful auction transactions. Mission “Transparency and Digital Transformation in the Used Car Distribution Industry” By leveraging AI and data, we aim to eliminate the information asymmetry inherent in the traditional used car purchasing industry and maximize the number of successful auction transactions. Specific Responsibilities 1. Data-driven proposals to maximize customer satisfaction - Analyze market movements and trends to propose recommended listing prices. Provide a logical explanation of “why that price is the optimal selling price,” and suggest listing prices that are expected to generate competitive bidding precisely because the auction is transparent. - Make proposals to bidding dealers to maximize the closing rate. 2. Process Improvement and Systemization - Improving Appointment and Conversion Rates: Actively utilize AI and other technologies to build workflows that optimize the “appointment rate” and “listing conversion rate” following a sale application. - Operational Efficiency: Drive the creation of systems to minimize tedious manual work and maximize profit margins. 3. Auction Operations and Support - Listing support for general users, as well as coordination and management of outsourced partners. - Planning and execution of measures to improve both user experience and operational efficiency, such as reducing instances of incomplete documentation (e.g., title transfers). Work Environment Department: Approximately 70 employees Auction Group: - 1 Manager - 1 Assistant Manager - 4 Full-time Employees - 2 Temporary/Part-time/Contract Staff The team is primarily made up of people in their 20s and 30s, and we are a dynamic, forward-thinking organization with a flat, open communication structure. Mandatory Qualifications: - Sales experience in the automotive industry Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability or a University Degree earned in an English-speaking country) Proof of eligibility is required by the timing of the offer letter. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by our company, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits: - Recruitment Information: / * Employment type is detailed - Rakuten Culture: #business #consultingsales #OperationalImprovement #commerce #RakutenCar