Sales Force Effectiveness Specialist

Job description

Job Description The Sales Force Effectiveness (SFE) Specialist strengthens commercial execution by improving field-force productivity, customer engagement, data quality, and the effective use of sales systems and analytics. The role partners with local business units, regional teams, and cross-functional stakeholders to translate business strategy into measurable field-force priorities, while also coordinating selected office-management activities that support company communication, events, and day-to-day sales operations. 1. Sales Force Effectiveness Strategy & Execution • Partner with Business Units and sales leadership to translate commercial and customer strategies into practical field-force plans across channels and territories. • Assess sales-force structure, territory deployment, resource allocation and customer coverage; generate insights for annual planning and periodic business reviews. • Promote a performance-measurement culture using business, customer and activity KPIs, and recommend actions based on trends and gaps. • Collaborate with Learning & Development and sales leaders to identify capability gaps and support relevant training or adoption initiatives. 2. Performance Metrics, Analytics & Reporting • Develop and maintain core sales-force metrics aligned with local priorities and regional/global standards. • Produce regular and ad hoc reports on customer engagement, call activity, targeting, frequency attainment and other KPIs. • Convert data into clear business insights and recommendations for sales leadership and cross-functional stakeholders. 3. Customer Targeting, Segmentation & Data Quality • Manage the customer targeting and segmentation process in collaboration with sales and marketing leadership. • Verify and maintain organization, territory, brick and reporting-line data CRM processes. • Coordinate customer-consent and related master-data updates. • Monitor data quality, resolve discrepancies and establish practical controls to sustain accurate and usable information. 4. CRM and Sales Technology Management • Administer and support Veeva CRM and related commercial tools in line with business requirements. • Coordinate regular and ad hoc uploads of target customers, frequency targets, key messages and approved survey outputs. • Provide first-line user support, coordinate issue resolution, and promote adoption of CRM analytics and upgraded capabilities. 5. Sales Incentive Program Support • Coordinate the Sales Incentive Program process with sales leadership, finance and relevant functions to support company strategy and desired behaviors. • Help ensure local incentive principles, structures, timelines and rules are clearly communicated and consistently implemented. • Monitor program effectiveness and alignment with applicable regional guide, escalating material gaps or risks to management. • Maintain supporting analysis, documentation and governance records for the incentive process. 6. Regional Communication & Coordination • Serve as a key coordination point for regional SFE and other relevant regional stakeholders. • Consolidate and communicate local updates, data requests, project status, deadlines and follow-up actions in a timely manner. • Coordinate local implementation of regional initiatives and facilitate alignment among local BU and support functions. 7. Office Management, Company Events & Sales Organization Support • Coordinate updates to the company website with content owners, compliance reviewers, IT and/or approved external vendors, ensuring information remains accurate and current. • Plan and execute company events such as strategy meetings, leadership meetings, town halls and selected sales meetings, including agenda coordination, logistics, materials and on-site support. • Provide operational support to the sales organization, including coordination of common tools, information, templates, meeting materials and cross-functional requests. • Manage assigned SFE and office-support resources or budgets, monitor spending and maintain necessary documentation. Perform other duties reasonably related to SFE, office management and sales-organization support, as assigned. o Functional Knowledge: Commercial analytics, KPI design, customer targeting and segmentation, CRM/data management, field-force processes, project coordination and basic budget management o Skills: Analytical problem solving, attention to detail, stakeholder management, planning and prioritization, project execution, process improvement and change adoption. o Leadership Behaviors: Foster collaboration, focus on customers, act with ethics and integrity, and drive results o License/Certificate: N/A o Experience: Typically, 3 or more years of relevant experience in sales operations, sales force effectiveness, commercial excellence, business analytics, CRM administration, marketing operations or a related role. Experience in pharmaceuticals, animal health, healthcare or another regulated industry is preferred. Others: Strong written and verbal communication skills in Korean, with working-confident English suitable for regional meetings, email communication and presentation materials. Proficiency in Microsoft Excel and PowerPoint. Experience with Veeva CRM or a comparable CRM platform is strongly preferred; experience with reporting or visualization tools is an advantage Additional location(s) Compensation Information: Required Skills: Budget Monitoring, Budget Monitoring, Building Capability, Business Decisions, Business Metrics, Communications Programs, Content Creation, Customer Journey Mapping, Customer Relationship Management (CRM) Utilization, Data Analysis, Design Thinking, Digital Asset Management (DAM), Digital Marketing, Event Planning, Leadership Management, Market Research, Media Relations, Metrics Development, Partner Relationship Management (PRM), Performance Metrics, Product Management, Sales Analysis, Sales Initiatives, Sales Leadership, Sales Management {+ 10 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 11/19/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.