Sales Lead/Barista FT @ Minneapolis Marriott

Job description

Job Summary The Sales Lead – Food & Beverage (F&B) Locations provides exceptional guest service while supporting daily food, beverage, and retail operations. This position assists the Store Director F&B and Assistant Store Director F&B in leading team members to deliver memorable guest experiences and achieve sales performance goals. As an entry-level supervisory role, the Sales Lead F&B helps ensure operational readiness, coaches team members in real time, and supports café and marketplace operations. The Sales Lead also performs keyholder responsibilities including opening and closing procedures, higher-level transactions, and accurate cash and safe balancing. This role blends food & beverage service, retail sales, and team leadership in a fast-paced environment focused on hospitality and operational excellence. ***this position is eligible to earn tips & free shift meal included*** Key Responsibilities and Accountabilities Leadership and Team Member Results ◦ Leads by example to deliver exceptional guest service and model company standards of performance and behavior. ◦ Supports Store Director F&B and Assistant Store Director F&B in leading the sales and café team to ensure optimal guest experiences. ◦ Provides real-time coaching and guidance to team members during shifts. ◦ Resolves guest service issues in partnership with store leadership. ◦ Builds strong relationships with team members to support collaboration and business results. ◦ Helps create a positive learning environment by modeling company core values. ◦ Assists leadership with daily communication, task delegation, and shift-level accountability. ◦ Fosters partner relationships to support business initiatives and growth. ◦ Actively pursues opportunities for personal development and leadership growth. ◦ Complies with all company personnel policies and standards. Guest Experience and Food & Beverage Service ◦ Delivers outstanding guest service across food, beverage, and retail areas. ◦ Supports daily café operations including beverage preparation and food service. ◦ Ensures compliance with food safety, sanitation, and health department standards. ◦ Shares product knowledge and coffee expertise to enhance guest experiences. ◦ Maintains full knowledge of the venue, offerings, and programs. ◦ Ensures a clean, organized, and safe environment for guests and team members. ◦ Demonstrates the company’s service values in every guest interaction. Business and Financial Results ◦ Supports store leadership in achieving sales, per-capita, and purchase-with-purchase goals. ◦ Achieves individual sales and performance expectations. ◦ Encourages suggestive selling and product knowledge to increase sales. ◦ Identifies opportunities to maximize store performance and guest engagement. ◦ Monitors and records daily waste to support cost control and operational efficiency. ◦ Maintains accurate cash handling procedures and ensures completion of register transactions. ◦ Supports inventory accuracy and operational efficiency through proper use of POS systems and operational tools. Operations and Merchandising ◦ Performs all opening and closing procedures, including cash and safe balancing. ◦ Ensures store readiness including stocking, cleaning, and store recovery. ◦ Supports merchandising standards and visual presentation directives. ◦ Maintains appealing displays for food, beverage, and retail merchandise. ◦ Participates in company initiatives and ensures execution at the store level. ◦ Completes required training related to product knowledge, operations, and merchandising. ◦ Conducts or supports monthly health department readiness checklists. ◦ Responds to communication and operational needs in a timely manner. ◦ Ensures compliance with all loss prevention procedures. Guest and Partner Engagement ◦ Demonstrates the company’s service culture in all interactions. ◦ Ensures all team members are delivering optimal guest service. ◦ Maintains compliance with company and partner dress code guidelines. ◦ Participates in regional and company philanthropic initiatives when applicable. Qualifications ◦ Prior food & beverage, café, or barista experience preferred. ◦ Retail leadership, keyholder, or supervisory experience strongly valued. ◦ Passion for hospitality, coffee culture, and guest engagement. ◦ Strong communication and interpersonal skills. ◦ Ability to lead by example and motivate team members. ◦ Comfortable working in a fast-paced food and retail environment. ◦ Reliable, trustworthy, and able to handle keyholder responsibilities. ◦ Experience using POS systems and operational tools preferred. ◦ Food handler’s certification preferred (where required). ◦ Flexible availability including mornings, evenings, weekends, and holidays Work Environment and Physical Demands ◦ Frequent standing, walking, and active engagement throughout shifts. ◦ Ability to lift and move up to 40 pounds. ◦ Occasional reaching, climbing, kneeling, crouching, or balancing. ◦ Ability to perform opening and closing procedures requiring bending and lifting. ◦ Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. • Pay range$20/hr