Sales Manager

Job description

Job Summary: JOB DESCRIPTION – SALES MANAGER Location: Vienna Division: International Ticketing Line Manager: Market Lead Austria Contract Terms: Permanent, Full-Time 40h/week THE TEAM We at Ticketmaster know exactly what fans want. We are fans ourselves and know how it is to stand in the front row for Coldplay, to pogo in the mud at festivals or to scream in the stands at the stadium. Every year, we give fans access to unforgettable live experiences. In doing so, we are on the road to success as the global market leader and the fastest growing ticketing company in Austria. THE JOB Tours and shows of acts like Billie Eilish or Dua Lipa, Metallica and Coldplay are the topics that move us every day. At club shows, sports games, stadium tours or mega festivals like the Lollapalooza we are at home. Supporting our customers in the event industry is a challenging and varied task at the same time. How do we do it? With a good portion of a can-do attitude, with a well-coordinated team behind us and using the full range of strategic management, sales and marketing. Oh yes: And with a lot of fun! WHAT YOU WILL BE DOING You are a proactive and experienced sales professional who acts with empathy, passion, vision and structure. You collaborate cross-functionally at the highest level, lead critical initiatives, and ensure hands-on execution where needed. You challenge the status quo, bring in new ideas of improvement and execute accordingly by convincing internal stakeholders. You build and nurture relationships with key players in the market. You possess excellent negotiation, presentation and stakeholder management skills and are confident communicating with decision-makers at all levels. You are experienced in forecasting, data-driven performance analyses and you prioritize your precious time for high-impact measures to exceed business objectives. You continuously monitor market trends and customer needs, proactively shaping the evolution of our products, services, and partnerships. As the voice of Ticketmaster in the market you influence strategic decisions and drive innovation to ensure sustainable competitive advantage. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) You are an experienced sales professional achieving and exceeding targets. You have an entrepreneurial mindset and proactively identify and develop new business opportunities. You think holistically and you are able to see the world through the eyes of the company you are working in by understanding mid- and long-term impact of your actions. You are a proactive doer who is thriving by taking ownership and responsibility for new projects while being a strong team player at the same time. You aim to get a first experience as a future leader and enjoy mentoring junior colleagues. You actively tackle challenges and are also happy to help your prospects hands-on with an uncomplicated and quick approach. You enjoy events and have the desire and capacity to travel to meet clients in person. You have very good written and spoken German and English skills. You have a passion for digital innovation, enjoy live entertainment and are curious about how Artificial Intelligence can enhance customer experience, sales effectiveness and business processes. YOU (BEHAVIOURAL SKILLS) 3+ years of successful B2B sales experience, preferably within the live entertainment, sports, ticketing, SaaS or digital technology sectors. Proven track record of acquiring and developing strategic customer relationships and consistently exceeding commercial targets. Education Bachelor's or Master's degree in Business Administration, Marketing, Sales, Economics or a related field. Equivalent professional experience will also be considered. AI Knowledge & Interest Strong interest in Artificial Intelligence and emerging technologies, with the ability and willingness to leverage AI to improve sales effectiveness, customer insights and operational efficiency. Experience with AI-supported sales tools or CRM enhancements is considered an advantage. Software Skills Excellent knowledge of Microsoft Office (especially Excel and PowerPoint). Experience working with CRM systems (e.g. Salesforce). Confident use of data analytics and reporting tools; familiarity with BI solutions is a plus. Industry Network An established network within the live entertainment, event, sports or ticketing industry is highly desirable. Existing relationships with promoters, venues, event organizers or rights holders are considered a strong advantage. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #TMAustria Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.