Sales Manager, Chaminade Resort & Spa

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience. About our property: Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA What you will have an opportunity to do: Sales Manager Position Summary The Sales Manager is responsible for driving revenue through the solicitation, development, and management of group, corporate, and association business . This position will actively identify and pursue new business opportunities while maintaining strong relationships with existing clients, meeting planners, corporate accounts, and association partners. The ideal candidate is a highly motivated hospitality sales professional with a proven ability to generate leads, close business, build long-term relationships, and achieve revenue goals. This individual will represent the resort in the marketplace and work closely with the Sales, Conference Services, Revenue Management, and Operations teams to deliver exceptional experiences for clients and guests. Compensation & Incentive Opportunity Competitive base salary based on experience and qualifications. Quarterly bonus potential of up to 20% of base salary for achieving established sales goals, revenue targets, and performance quotas. Bonus eligibility is based on achievement of predetermined quarterly sales objectives and other applicable performance metrics. Opportunity to significantly increase total annual compensation through strong sales performance. Benefits Medical, dental, and vision insurance options Employer-sponsored life insurance 401(k) retirement savings plan Paid time off and paid holidays Employee hotel and resort discounts Discounts on food and beverage, spa, and resort amenities Employee wellness and fitness benefits Opportunities for professional development and career advancement Employee recognition and engagement programs Complimentary or discounted employee parking, where applicable Additional benefits available based on company eligibility and plan guidelines Essential Duties and Responsibilities Proactively solicit and secure group, corporate, association, and other key market segment business to achieve established revenue and sales goals. Develop and maintain a strong pipeline of new and repeat business through prospecting, networking, referrals, client outreach, sales calls, and industry events. Build and maintain relationships with corporate decision-makers, meeting planners, association executives, third-party planners, and other key accounts. Conduct outside sales calls, virtual meetings, site inspections, client entertainment, and networking opportunities to generate new business. Respond promptly to sales inquiries and Requests for Proposals (RFPs) and effectively negotiate contracts to maximize revenue and profitability. Manage the sales process from initial inquiry through contract execution and turnover to the Conference Services and Operations teams. Conduct compelling site tours and presentations that showcase the resort's accommodations, meeting space, dining, amenities, and unique guest experience. Identify opportunities to increase total account value through guest rooms, meetings, food and beverage, spa, recreation, and other resort offerings. Maintain accurate and up-to-date account information, activities, opportunities, and forecasts within the company's CRM and sales systems. Meet or exceed assigned sales goals, booking pace, revenue targets, and activity expectations. Monitor market trends, competitor activity, and industry opportunities to identify new business and strategic sales initiatives. Represent the resort at industry events, trade shows, association meetings, networking functions, and client events as needed. Develop strong relationships with internal departments to ensure seamless communication and successful execution of contracted programs. Participate in weekly sales meetings, forecasting, business review meetings, and strategy discussions. Provide accurate sales forecasts and updates on prospective and confirmed business. Maintain a high level of professionalism and provide exceptional service to clients throughout the sales process. Perform other duties and special projects as assigned. Qualifications Minimum of 2–3 years of hotel, resort, or hospitality sales experience preferred. Proven experience in group, corporate, and/or association sales strongly preferred. Demonstrated ability to prospect, develop new business, negotiate contracts, and close sales. Strong knowledge of hotel group sales, meeting and event planning, and the hospitality industry. Excellent verbal, written, presentation, and interpersonal communication skills. Strong organizational and time-management skills with the ability to manage multiple accounts and priorities. Ability to work independently while collaborating effectively with a team. Experience using CRM systems, sales platforms, and Microsoft Office Suite preferred. Ability to travel locally and occasionally overnight for sales calls, client meetings, trade shows, and industry events. Bachelor's degree in Hospitality, Business, Marketing, or a related field preferred, or equivalent combination of education and experience. Key Competencies New Business Development Group and Corporate Sales Association Sales Relationship Management Prospecting and Lead Generation Contract Negotiation Revenue Generation Strategic Selling Presentation and Communication Skills Networking Organization and Follow-Through Collaboration and Teamwork Results-Oriented Mindset Physical Requirements This position may require extended periods of sitting, standing, walking, and using a computer and telephone. The ability to travel locally and occasionally attend off-site meetings, networking events, and industry functions is required. What are we looking for? Compensation: $80000 - $85000 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.