Sales Manager - Contact Centre

Job description

### About us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. ### You'll be excited to work in this role if... - You get excited by building and coaching high-performing sales teams, and get a buzz out of watching your people grow. - You’re eager to lead an ambitious, fast-growing business that's fast-tracking the shift to electric vehicles. - You're energised by data and love using it to sharpen strategy and unlock more value from a pipeline. ### About the role Based out of our Melbourne Hub, the Sales Manager plays a key role in helping Splend hit and exceed its sales and growth targets. Leading a team of 11 phone-based Sales Consultants across VIC and NSW, you'll deploy strategies, training and insights to help the team succeed, while helping execute the Splend Global Excellence Sales program across Australia. We're looking for someone with big ambitions and a genuine interest in building an effective and scalable sales platform to help us achieve our goals. ### What you'll be doing - Lead, coach and develop a team of 11 phone-based Sales Consultants across VIC and NSW, driving performance and career growth. - Help execute the Splend Global Excellence Sales program, embedding best-practice processes and standards across the team. - Drive sales growth, lead conversion, call quality and customer upgrades across the phone-based sales function. - Manage performance across multiple lead channels, ensuring the team is resourced and prioritised to maximise conversion and pipeline quality. - Use sales and pipeline data to inform performance decisions, coach consultants and ensure the CRM is fully leveraged for accurate reporting. ### What you'll bring to Splend - 3+ years' experience in a sales leadership role, having led a team of 5+ sales reps, coaching and developing team members to deliver exceptional performance. - Experience managing multiple lead channels within a sales contact centre environment. - Comfortable working with data, using it to manage performance and identify opportunities within the sales pipeline. - Strong working knowledge of CRM systems and pipeline management, with a naturally collaborative, positive and energetic leadership style. - Able to travel occasionally to VIC as needed.