Sales Manager, Loan Officers

Job description

Who We Are Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. ABOUT THE ROLE As the Sales Manager, Loan Advisors (Loan Officers), you’ll play a critical role in shaping the future of our revenue department. You’ll lead, mentor, and inspire a high-performing group of Loan Advisors – helping homebuyers find the best financial product for their needs. If you’re a motivational leader, performance optimizer, data-driven strategist, and a customer-obsessed sales pro, we want you on our team! HOW YOU WILL MAKE AN IMPACT: - Lead & Inspire a World Class Team – Guide a team of highly skilled Loan Advisors, fostering a culture of excellence, motivation, and results-driven success. - Drive Performance & Exceed Targets – Leverage data-driven coaching and dynamic leadership to ensure your team consistently hits and exceeds monthly KPIs. - Analyze & Optimize for Maximum Impact – Dive deep into performance data and trends, identifying bottlenecks and implementing strategic solutions that drive efficiency and success. - Listen, Coach & Elevate – Conduct daily call audits/reviews, providing strategic, actionable feedback to enhance communication, objection handling, and overall performance. - Empower Growth & Skill Development – Build deep relationships with your team, focusing on personalized coaching to help each member sharpen their skills and advance in their careers. - Hire & Onboard the Best Talent – Play a key role in rapid hiring, ensuring new team members are not just top performers but also seamlessly integrated into Tomo’s fast-paced, high-energy culture. - Implement Smart Performance Strategies – Deploy effective coaching and performance management plans, addressing challenges proactively and keeping documentation sharp when needed. - Be a Voice for the Customer – Collaborate with product, engineering teams, and marketing teams providing valuable insights to enhance the customer experience and refine Tomo’s mortgage solutions. - Keep Leadership Informed & Aligned – Deliver regular updates and strategic recommendations to senior leadership on team performance, key activities, and development opportunities. PREFERRED QUALIFICATIONS - Proven Sales Leadership Expertise – 3-5+ years of high-impact sales experience leading loan officers, driving growth and exceeding targets in a fast-paced environment. - Industry Knowledge Advantage – Previously operated as a Loan Officer and actively held state licenses. Preferred experience in FinTech, MortgageTech, or PropTech, with a deep understanding of the home-buying journey and financial services landscape. WHAT’S IN IT FOR YOU? - Career growth: Multiple paths within Tomo. Get in at the ground level right as our revenue org hits hyper growth mode. - Skill development: A seat at the table. Gain indispensable experience working with our senior leadership, making the decisions that matter with real influence on our strategy. - Competitive compensation: Split between base & variable, there is no ceiling on commissions. Employee Benefits We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to): - Equity Ownership: All teammates receive stock options—we win together - Comprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% covered - Work-life balance and a generous paid time off policy - In order to support teammates who become parents, Tomo Mortgage provides paid parental leave - 401(k) retirement plan