Sales Manager - Mid-Market Expansion

Job description

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. ### About the role In this newly created role, you’ll lead and grow a new expansion sales function focused on helping MYOB Acumatica customers get more from their ERP software. You’ll build a clear, repeatable approach to upsell, cross-sell and customer growth. As a hands-on leader, you’ll lead a team of Expansion Specialists, coach them to succeed and use customer and commercial insight to identify the right opportunities. You’ll work across Customer Success, Product, Marketing, Solutions Consulting and Commercial Operations to turn insight into action and deliver expansion ARR growth. ### What will keep you busy... - Lead, coach and develop a team of Expansion Specialists to achieve expansion ARR targets - Build, implement and improve a clear, scalable expansion sales approach - Use customer, product and performance data to identify upsell, cross-sell and growth opportunities - Plan and deliver targeted expansion campaigns across products, modules and services - Partner closely with Customer Success, Solutions Consulting and Commercial Operations - Build strong relationships across the business to support successful customer growth - Create a team culture where people own their results, share what they learn and keep improving ### What we'd love to see from you... - Experience in SaaS sales, account management, customer growth or expansion-focused roles - A track record of delivering upsell, cross-sell or expansion revenue - People leadership experience, or strong player-coach experience with a desire to lead - Strong commercial judgement and the ability to use data and insight to find growth opportunities - Experience working with ERP, financial software, business applications or related technology - The ability to build structure, improve processes and lead change - Strong stakeholder management skills and the ability to influence across teams