Sales Manager - Small Market Group Sales

Job description

Company Description Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Fairmont Chicago, Millennium Park Rising gracefully above Millennium Park and Chicago's impressive lakefront, Fairmont Chicago, Millennium Park is a leader in Food & Beverage in the city, with the newly launched partnership with Richard Sandoval Hospitality for our multi-million dollar pan Latin restaurant and tequila bar, Toro. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space. About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. Job Description Small Market Sales Manager The Sales Manager is responsible for soliciting and managing group business opportunities with a primary focus on programs requiring 100 peak room nights or less within corporate and association market segments. The Sales Manager will support the overall sales strategy through proactive prospecting, account management, client relationship building, and collaboration with hotel operations to ensure successful program execution. What you will be doing: Solicit and secure new group business opportunities with a focus on programs utilizing 100 peak room nights or less. Manage assigned market segments and accounts to maximize revenue and repeat business opportunities. Respond to incoming leads and RFPs in a timely and professional manner. Conduct client site inspections, virtual presentations, and outside sales appointments as needed. Build and maintain relationships with local businesses, meeting planners, and organizations. Negotiate contracts and pricing in alignment with hotel revenue strategies. Maintain accurate sales activity, account information, and forecasting within CRM systems. Collaborate with convention services and operations teams to ensure seamless turnover and successful execution of programs. Participate in networking events, industry functions, and community activities to generate new business opportunities. Support departmental sales goals through proactive prospecting and account development. Monitor market trends and competitor activity to identify opportunities for growth Qualifications Your experience and skills include: Minimum 1 year of hotel sales, catering, front office, or hospitality experience preferred. Previous experience in a hotel environment strongly preferred. Bachelor’s degree in Hospitality Management, Business, Marketing, or related field preferred. Strong communication, organizational, and interpersonal skills. Ability to multitask and manage competing priorities in a fast-paced environment. Basic understanding of hotel operations and group sales processes. Experience with Opera preferred. Proficiency in Microsoft Office Suite. Professional presentation and customer service mindset. Self-motivated with a strong desire to learn and grow within hotel sales. Additional Information Compensation Range : $66,000 - $82,000 Visa Requirements: Successful candidates must be legally eligible to work in the United States. Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Diversity & Inclusion Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. All your information will be kept confidential according to EEO guidelines.